Customer Support Engineer (サポート・エンジニ), Solar/PV - Japan
Description
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest-growing and innovative clean energy companies in the world, with more than 76 million products installed across more than 150 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun, and full of exciting new projects.
About the role
We are looking for a Technical Support Engineer to join our team and support customers in Tokyo - Japan. With our outstanding technical expertise, we at Enphase customer support are helping our customers to make the best use of their Enphase solar PV systems. The most advanced technology at Enphase allows us to monitor and control each component in the field. Industry-leading innovation and continuous learning allows us to always remain one step ahead of our installer partners and be well-equipped to provide professional support during the commissioning of new sites.
To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.
What you will do
- Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
- Case management: Track and document customer cases, ensuring timely follow-up.
- Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
- Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.
- Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.
What you bring
- Experience & education: At least 1 year of experience in customer support or a relevant technical role. A bachelor’s degree in engineering or equivalent.
- Language skills: Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential.
- Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
- Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
- Tech savvy: Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.
- Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.
What we offer
- Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
- Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company shares, and other benefits.
- Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
- Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
- Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
- Hybrid work options: After completing your initial training, enjoy the flexibility of a hybrid work setup.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!