Operation Coordinator

Operations Austin, Texas


Description

Our mission at Enphase Energy is to advance a sustainable future for all.

 

Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries.

 

Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.

 

Do you want to help change the world? Learn more about the role:

 

We are looking for Operations Coordinator who is a strong task master to drive accountability by driving commitment, scheduling, and completing tasks for multiple concurrent operations and maintenance (O&M) work orders. We serve a unique blend of three main customer types – homeowner, asset owner and sub-contractors. Key to success in this position is an equal passion for delivering on time delivery for work orders on the platform at the highest level of quality while ensuring that our customers have a world-class experience. Enphase O&M Marketplace connects customers and providers with our own proprietary software platform and operations teams to streamline the O&M and EVSE installation needs of home electrification.

 

The ideal candidate for this role will be liaison between asset owners, O&M contractor, field technicians, support staff and management. Responsible for the daily performance of your accounts by observing work order activity, tracking work orders, analyzing service reports, uploading data into the system, and resolving or escalating issues as needed. They will make outreach calls, email to sub-contractors to drive work order closure by providing direction and providing visibility.

 

Responsibilities:

 

  • Responsible for communicating with customers and providers as well as internal and external stakeholders and assisting with managing activities across multiple departments and functions to drive work orders to completion
  • Coordinate maintenance schedules with customers, vendors, sub-contractors, O&M Technicians, and asset owners
  • Manage customers’ expectations of work order deliverables and timelines as well as deliver proactive communication to customers so they are informed of progress
  • Performs a critical role of interface between Enphase O&M Customers and Installation/Provider teams to provide support throughout the operations and maintenance process
  • Serve as primary customer advocate who takes responsibility to make sure our customer’s work orders runs smoothly
  • Drive Provider/Installer action and task execution to ensure that work order milestones are completed in a timely manner
  • Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
  • Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized

 

Qualification:

 

  • Bachelor’s degree with minimum 2 years related experience; or equivalent combination of education and years of related experience
  • Two plus years of Project or Account Management experience
  • Experience in project coordination or project management, preferred experience in home improvement, solar and electric vehicle charging background

 

Skills:

 

  • Task Master: Strong task management skills with the ability to manage multiple priorities. Comfortable performing in a fast paced, dynamic environment, managing both internal and external constituencies and working effectively with cross-functional teams
  • Result Oriented: Have a sense of what is important to drive high value outcomes, independently prioritizing your efforts based on strategic value / return on investment; desire to succeed in an entrepreneurial environment
  • Excellent Communicator: Excellent oral and written communication skills and ability to formulate and deliver insights around business problems in a thoughtful and persuasive manner
  • Collaborator: Excel at relationship-building, adopting cross-functional collaboration to influence internal and external stakeholders
  • Organized: Candidate will pay close attention to all of the small particulars of the task lifecycle while working on deliverables to thrive in ambiguous or uncertain environments

 

Travel:  Up to 25% travel

Work location: Austin – TX