Global Product Quality Compliants Process Owner
Global Product Quality Complaints Process Owner
Endo Dublin Quality Operations
Direct Reports (list)
Reports to (title)
SVP, Global Quality and Compliance
To be completed by Corporate Compensation:
FLSA (USA only)
Job Summary - a concise overview of the job
The Global Product Quality Complaints Process Owner is responsible for establishing, implementing, maintaining, monitoring and continuously improving global Product Quality Complaints cross functional business processes and Quality Management Systems from complaint intake through logging, investigation, closure, response and performance monitoring and to the reporting of Product Quality Complaints, and DSCSA/ Falsified Medicines enquires for all product lines, in all markets and all supply chains.
In addition, the Complaints Global Process Owner will provide senior Endo Leadership and site key stake holders with:
All incumbents are responsible for following applicable Division & Company policies and procedures.
Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&L responsibility, etc.
Works across multiple sites, with multiple stakeholders and partners and has decision making responsibility for Global Product Complaint management processes, system design operations and improvements.
Communicates directly with ELT members and ELT+1 level executives with respect to product complaint metrics, trends and responses.
Key Accountabilities - key outcomes/deliverables, the major responsibilities, and % of time
% of Time
Complaint Systems/ Process Maintenance
Subject Matter Expert
Education & Experience
Minimal acceptable level of education, work experience and certifications required for the job
Proficiency in a body of information required for the job
e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.
Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.
Physical & mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Page 1 of 3
Customer Focus – Results Driven – Leadership – Teamwork – Innovation and Continuous Improvement
Endo Job Description Template - Revised July 2014