Fulfillment Center Manager – Outbound

See What We’re All About

As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.

We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk—Apply Today!

Perks

• The Encompass Family – check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered!
• Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.

The Job at a Glance

The Outbound Fulfillment Center Manager at our brand new, 100k square foot, state-of-the-art fulfillment center, is responsible for leading all outbound operations within the distribution center to ensure timely, accurate, and cost-effective order fulfillment and shipping. This role drives productivity, safety, and quality while developing and empowering outbound teams to achieve operational excellence.

Key Responsibilities

Leadership & Team Management

• Manage, train, and develop outbound supervisors, leads, and team members to achieve operational goals.
• Create a positive, team-oriented culture of accountability, safety, and continuous improvement within the outbound department.
• Oversee labor planning and staffing to align with shipping volumes and operational needs.
• Champion organizational change initiatives by clearly communicating vision, purpose, and expected outcomes to team members.

Outbound Operations

• Oversee order picking, packing, staging, and shipping processes to ensure all customer orders are fulfilled accurately and shipped on time.
• Monitor workflow, productivity, and quality to achieve daily, weekly, and monthly operational targets.
• Ensure outbound shipments are compliant with customer requirements and carrier specifications.
• Operate pallet jacks, forklifts, or other warehouse equipment as needed.

Safety & Compliance

• Ensure all safety policies, procedures, and standards are followed within the outbound department.
• Maintain compliance with company policies and regulatory requirements (OSHA, etc.).

Process Improvement

• Analyze outbound performance metrics to identify operational inefficiencies and drive process improvements.
• Implement initiatives to increase productivity, reduce costs, and enhance service levels.

Cross-functional Collaboration

• Partner with inbound, inventory control, transportation, customer service, and quality assurance teams to ensure smooth operational flow.
• Communicate effectively with corporate teams, carriers, and customers to resolve outbound issues or delays.

Reporting & KPI Management

• Monitor and report on key outbound metrics such as order accuracy, shipping productivity, and on-time departure rates.
• Develop action plans to address performance gaps and drive continuous improvement.

To Land This Opportunity

• You have a Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred; equivalent work experience accepted.
• 5+ years of leadership experience in a distribution or fulfillment center environment, with a focus on outbound operations.
• Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
• You have a strong knowledge of warehouse management systems (WMS) and Microsoft Office Suite.
• Experience with process improvement methodologies (e.g. Lean, Six Sigma) is a plus.
• You have excellent communication, problem-solving, and organizational skills, are proficient in English (verbal and written).
• You are reliable, enthusiastic, and committed to team success.
• Comfortable working in varying warehouse temperatures and conditions.
• Availability to work extended hours, evenings, and weekends based on operational demands.

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is $60,000 - $80,000 which is based on including but not limited to qualifications, experience, equipment, shift, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.