Credit & Collections Specialist
Description
Credit & Collections Specialist
See What We’re All About
Encompass is one of the country’s largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York, Texas, and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.
We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.
We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won’t experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- The Encompass Family – check out Who We Are to become a part of it!
- Team member appreciation events and recognition programs
- Casual dress code
- All the traditional benefits like health insurance, life, short- and long-term disability – we care about your wellbeing!
- 401k/401k match, and paid time away – we’d love you to stay with us forever!
- Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
The Job at a Glance
As the Credit & Collections Specialist, you will work closely with a portfolio of our valued customers to ensure payments are made within payment terms and follow up with customers when payments are past due. You will also conduct account reconciliations, account research and establish strong relationships with customers.
A Typical Day
- Review aging reports and contact customers with past due balances to arrange payment
- Contact major account customers, research, and resolve issues associated with complex accounts
- Cash Application
- Research account discrepancies and resolve customer complaints/concerns
- Perform routine account reconciliations including determination whether or not debits or credits need to be issued
To Land This Opportunity
- Ability to perform tasks and interact with people at all levels within and outside the organization; must determine which items require referral to supervisor or others
- Strong understanding of fundamental account concept and systems in a multi-location/entity environment
- Intermediate Excel skills – to include creating and using spreadsheets
- Strong problem-solving skills; ability to present alternatives when standard procedures do not apply
- Strong organization skills with the ability to multi-task, prioritize work and meet deadlines
- Excellent communication (verbal and written) and organization skills.
- Excellent customer service skills
- Strong attention to detail
About Your Future Team
Work hard and play hard is our moto! We like to promote a family atmosphere by celebrating each other with birthdays and holidays and sometimes just because. Lots of potlucks, off-site luncheons, goodies, and desserts is the way we roll.
Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.