Senior Program Manager

Client Services Remote, United States


Description

The Sr. Program Manager oversees the coordination and administration of all aspects of implementation and custom development efforts for an enterprise partner.  

As a member of the team, the candidate will work with our Enterprise clients in defining feature requirements and oversee the development of those features from inception to release. 

The Sr. Program Manager also leads the analysis, documentation, and management of business requirements and will ensure that requirements are fully understood by the technical team before solutions are designed and implemented.  

The ideal candidate must be comfortable working directly with clients and must be able to articulate technology and product positioning to both business and technical users.

Job Responsibilities 

    Work with Enterprise partners to determine feature set needs

    Understand business needs, and gather and interpret functional and technical requirements

    Understand technical details concerning how our software works and the problems they solve for our clients

    Provide program management support for complex integration and custom development efforts

    Write functional requirement documents for Product Owners who break down the requirements into user stories for SCRUM teams

    Mentor and train Program Managers

    Identify and engage all key stakeholders, contributors, business and technical resources required for projects and ensure contributors are motivated to complete tasks within the parameters of the project plan

    Work with Development to communicate partner needs and strategize on how to incorporate the needs into the existing platform

    Collaborate with business owners, financial planners and software engineers in the design and development of financial planning software

    Work with Software Engineering and Quality Assurance to ensure software implementations meet partner business requirements

    Work with Software Engineering and Quality Assurance to configure and test enterprise-specific software installations

    Support QA with direction, support and writing of test cases in the areas of auditing and testing

    Serve as Technical Support liaison to Customer Service regarding issue tracking and problem resolution

    Be the single point of contact between the Enterprise partner and internal team

    Work with PMO to coordinate resources between engineering, QA and self for the duration of the project

    Manage the project life cycle to ensure comprehensive, timely and high-quality outcomes for software project delivery

    Serve as informal project manager and communicate with both internal and external partners with project status and weekly status reports

    Serve as the point person and be on-call during the product release

    Review contracts pertaining to software functionality and write statements of work for custom partner work 

    Remain current on technical and professional developments affecting areas of responsibility

 

Requirements 

    Bachelor’s degree in Computer Science or related field or equivalent experience required

    6+ years’ experience in a combination of program management, business analysts, project management and/or software application development in the financial services industry

 

Skills 

    Clear understanding of enterprise software implementation and technical services

    Experience with software application development

    Strong requirements gathering, analytical and diagnostic skills

    Ability to work on multiple projects concurrently with competing priorities

    Experience working in a software development arena building Financial Software applications

    Working knowledge of Financial Planning concepts or experience in the Financial Services industry

    Be able to wear multiple hats – program manager, project management, business analysis, specification writer

    Excellent written, oral, and listening communication skills

    Ability to resolve conflicting end-user requirements 

    Strong analytical and diagnostic skills 

    Top notch organizational skills and ability to work within processes

    Working knowledge of Microsoft Office, Microsoft Project and Microsoft Visio

    Detailed oriented

    Team player 

The salary range for this position is $106,000 - $137,000; commensurate salary to be determined based on skills, professional background and expertise.  This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients.

At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.