Customer Service Receptionist
Description
Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for a Part-Time Customer Service Receptionist at their corporate headquarters in Moline, IL. Since 1936, Elliott Aviation has been a world-class provider of comprehensive and customer-focused solutions for business aviation. Our vision, building partnerships that last, applies to our employees as well as our customers. As a Customer Service Receptionist, you will play a key role in upholding the high standard of quality and customer service.
This is a part-time weekend position and the schedule for this role is Saturday and Sunday 8:00am-4:00pm.
This hands-on position is responsible for greeting customers, answering the multi-line switchboard and handling fuel requests.
Responsibilities of this position include:
- Make customers feel appreciated by giving exemplary customer service
- Receptionist duties including directing incoming calls and handling customer requests
- Work with and coordinate line service calls and requests
- Computer invoicing of front desk items
- Handle fuel calls
- Filing
- Daily invoice mailings
- Assist with bulk mailings
- Answer radio calls from line service and pilots
- Arrange hotel, car and catering accommodations
- Assist customers with service calls as needed
- Update fuel price changes
- Fuel balancing
- Cash Handling
- Other duties as assigned
Other Requirements Include:
- Excellent interpersonal skills
- Pleasant telephone voice
- Knowledge of office procedures and equipment
- Familiar with Microsoft Word and Excel
- High School Diploma or GED
- Customer service experience
- Clerical experience
- Switchboard experience preferred
Benefits & Perks
Elliott Aviation takes pride in offering a competitive and comprehensive benefit package to its employees to ensure our team is well cared for. Benefits begin the first day of employment!
- Health, Dental and Vision Insurance- Significant cost are contributed by Elliott Aviation as part of our commitment to providing a comprehensive benefit program. Plus, you can earn lower rates through our wellness program.
- RXnGo Pharmacy benefit – Generic prescription coverage at zero cost to the employee
- Time Off – You will receive 8 paid holidays and paid vacation.
- Relocation Assistance Provided for most of our positions
- 401(k) – Company Match
- Company Sponsored short-time and long-term disability as well as life insurance
- Employee Assistance Program (EAP) – Confidential consultation and resources services 24/7
- Training and Education- On average, Elliott Aviation invests upwards of $3,000 per team member on development of technical skills as well as soft and leadership skills