Product Manager

Product Seattle, Washington


Our Purpose:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview:
The Cyber and Intelligence Solutions (C&I) team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of MasterCard’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

Ekata, a Mastercard company, is the global standard in identity verification, providing businesses worldwide the ability to link any digital transaction to the human behind it. Our Ekata Identity Engine, the first and only of its kind, uses complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our graph to deliver industry leading risk assessment solutions.  


As a Product Manager, you will own discovering customer needs, driving the product strategy, ensuring product-market fit, and delivering value to our customers. You will work closely with engineering teams to ensure that we solve customer needs end-to-end, and with product marketing to ensure that all customer enablement needs are met. If you are looking for a challenging role with high impact, this is the role for you! 


In this role You will:

  • Build and evolve a long term product strategy by deeply understanding customer needs, use cases, market dynamics, and product principles
  • Develop short term and longer product priorities, product requirements documents, communicate and build consensus on prioritization within the overall product roadmap
  • Define product and go to market metrics and monitor them to ensure overall success
  • Relentlessly identify product improvements and iterate to make them a reality
  • Build effective cross-functional relationships with product marketing, sales, account management, and engineering to drive execution and overall product success
  • Be the product evangelist and communicate internally and externally a broader strategic story and thought leadership
  • Manage the daily workflow with a team of engineers, data scientists, and designers, doing whatever your team needs to help keep them moving

All About You:

  • 3+ years of experience as a Product Manager for a technology company
  • Experience working with SaaS services, conducting data analysis, and understanding and articulating technical concepts to both engineers and at the executive level 
  • Excellent verbal and written communication skills, and the ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • Be a problem-solver and have ability to work around obstacles to achieve goals
  • Must have a collaborative working style with a strong focus on disciplined execution and results
  • Experience with modern forms of product planning, customer discovery, product discovery, and product development process
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Tech-savvy – able to understand and appreciate the technical side of products and work effectively with engineering teams
  • Experience developing strategic product roadmaps and working with cross-functional teams

 

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

 

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.