Renewal Manager - Enterprise

Customer Success Remote, United States Mountain View, California Spokane, Washington Raleigh, North Carolina Draper, Utah

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Description

RENEWAL MANAGER - ENTERPRISE

 

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

IconDescription automatically generatedInvested Relationships

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ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

 

The Renewal Manager - Enterprise provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Enterprise Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities.

WHAT YOU’LL DO: 

  • Develop and implement strategies to enhance renewal rates and revenue retention in assigned Strategic and Enterprise segmentation within Egnyte's customer base in our NAM region.
  • Manage segmented cadence for effective renewal forecast and projection.
  • Coordinate a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction.
  • Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal.
  • Ability to achieve success with at-risk customer renewals.
  • Ability to achieve success driving revenue expansion at renewal point.
  • Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources.
  • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis.
  • Will report directly to Manager of Customer Renewals.
  • Travel potential: up to 10%.

YOUR QUALIFICATIONS:

  • Demonstrated success managing client relationships.
  • Demonstrated understanding of revenue principles and revenue forecasting.
  • Highly data-driven mindset and passion for analytics.
  • Excellent communication skills (writing, listening, phone, documentation).
  • Enthusiastic and creative leader with the ability to inspire people.
  • Ability to make effective decisions for Egnyte’s long-term revenue strategy.
  • A team player capable of high performance and flexibility working in a dynamic environment.
  • Bachelor’s degree from an accredited college or university.

 

COMPENSATION:
  • Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $70k - $90k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. 
 
BENEFITS:
  • Competitive salaries and comprehensive benefits
  • Company equity depending on role and level
  • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
  • Paid holidays and sick time
  • 401(k) Retirement Plan (Traditional and Roth)
  • Health Savings Account (HSA) and Employee Assistance Program (EAP)
  • Paid Maternal, Paternal, and Adoption Leave to help you grow your family
  • Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
  • Gym, cell phone, and internet reimbursement
  • Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
  • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
  • Your own Egnyte account with lifetime access
Equal Employment Opportunity
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
 
Commitment To Diversity, Equity, and Inclusion:
At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

 

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