IT Support Specialist

IT Mumbai, India


Description

Job Title:

IT Support Specialist

Location:

Mumbai, India

Job Summary:

We are currently seeking a “IT Support Specialist” to join our Information Technology team. You will join a team of resourceful technology specialists who are focused on providing the best customer service to our employees while delivering best-in-class solutions which boost productivity and increase user satisfaction.  To ensure success as a IT Support Specialist and provide top-notch technology support in a fast-paced environment, one should possess experience with multiple types of devices and systems, a strong willingness to learn, and a well-mannered sense of professionalism. We are looking for a self-starter who can perform with little to no supervision.

What You’ll Do (but is not limited to)

  • Provide high quality support for computer hardware, operating systems, and enterprise application software
  • Take ownership of tasks that come through the Helpdesk, troubleshoot and resolve issues detected by our systems or reported by employees in a thorough, timely and professional manner
  • Handle access management for the company’s resources
  • Support IT infrastructure by monitoring, updating, troubleshooting, and otherwise maintaining laptops, printers, servers, accounts, on-prem software, etc.
  • Maintain and update asset inventory and documentation for IT systems, services, and processes
  • Configure and support Endpoints with the Addigy and Intune MDM platforms

Your Qualifications 

  • Experience supporting Windows, MacOS, Linux as well as iOS and Android. This includes both software and hardware troubleshooting experience
  • Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC
  • Experience tracking physical assets with an asset management tool such as Snipe-IT
  • Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP
  • Ability to navigate a Web-based Admin Console
  • Strong problem-solving skills with a can-do attitude
  • Exceptional interpersonal and customer service skills to assist with employees
  • Ability to lift objects up to 50lbs
  • Experience racking/un-racking server/network equipment and running patch cables in a server room


Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com