Edifecs Careers

Description

Overview

Edifecs is seeking a Cloud Service Engineer to join our SaaS Services team. This role involves providing technical support to enterprise clients, handling complex troubleshooting, R&D, environment setup, and network configuration. You'll collaborate with Operations, Infrastructure, and Support teams to deliver high-quality solutions and a consistent, responsive customer experience. Responsibilities include following standard procedures for service requests, incident management, and change control, while continuously improving your technical skills and meeting performance goals.

What you will do:

• Configures, and administers infrastructure in both private (Edifecs-managed) and public (Amazon Web Services) cloud environments.
• Provision scalable solutions using cloud-based services and tools in AWS to supplement Edifecs’ hosted solutions.
• Assist and support the deployment, management, and operation of scalable, highly available, and fault-tolerant systems in both private and public cloud environments by working directly with the Infrastructure, SaaS, Professional Services and Engineering stakeholders.
• Manage AWS services, specifically, EC2, S3, RDS, EBS Volumes, ELB and Security Groups etc.
• Manage private cloud environment including VM\VMWare infrastructure, various storage technologies, database servers, F5 or similar load-balancer technology
• Apply advanced troubleshooting skills and system performance analysis
• Identify, manage and resolve infrastructure security risks and implement best practices to minimize impact of security vulnerabilities.
• Provides subject matter expert technical support to customers and internal support and engineering teams as needed.
• Identifies and documents product bugs and feature request and works with internal support teams, external providers, as well as customers to implement effective solutions
• Contributes to planning and implementation of disaster recovery procedures to ensure business continuity

What you will bring:

• Bachelors in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack based enterprise applications
• 5+ years of technical support/systems engineer experience in a HOSTED/SaaS environment
• 3+ years experience supporting applications in AWS at an enterprise level - building solutions using AWS services such as EMR, RDS, lambdas, SNS, SQS, S3, Redshift etc.
• Experience with Cloud Formation / Terraform to deploy and manage cloud solutions AWS Sys-Ops administrator certification highly preferred
• 2+ years experience with Containers and orchestration services like Kubernetes, Docker etc
• Familiarity with Network architecture and firewalls
• Experience administering sftp solutions
• Knowledge of monitoring solutions & response procedures.  Experience with AWS monitoring & logging services
• Project-related skills.  Able to manage simultaneous projects with aggressive deliverable dates and varying priorities
• Proficient understanding of Linux and Windows
• Proficient understanding with scripting languages, and software and infrastructure automation skills

Note: The expected base pay range for this position is $89,834-123,522 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience. We are pleased to offer our associates a comprehensive well-being plan.  Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year.  More information on these and additional well-being offerings can be found here.
 

About Edifecs

Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem. Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, an engineering center in Moldova, and has more than 700 employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job.  Please contact [email protected] for more information.

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