Edifecs Careers

Operations Engineer
 

Overview

The Operations Engineer works primarily with enterprise customers of Edifecs products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs product. In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations
are successful.

What you will do

• Collaborate with cross functional teams to deploy, configure, and troubleshoot applications on the Linux environment.
• Maintain git repositories, branching strategies and version control best practices.
• Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.
• Monitor system performance interactively address issues to prevent downtime or performance degradation.
• Plan and execute system upgrades call my patches and migrations.
• Diagnose customer reported problems or configuration issues and recommend possible solutions with agreed SLA’s.
• Participate in on call rotations to address critical system issues outside regular business hours.

What you will bring

• Master’s degree or foreign degree equivalent in Computer Science, Computer Information System, Computer Engineering, or related field, plus three years of experience in product support in the healthcare
• Should have experience in Linux, REDHAT, CentOS, SUSE/SLS, Ubuntu and/or other Linux platforms.
• Should have experience of reading and writing relational database queries using T-SQL or ANS-SQL.
• Relevant certifications [example Oracle certified professional, red hat certified engineer]
• 3 years of experience in strong analytical and troubleshooting skills.
• 2 years of experience modifying and supporting code or scripting development [bash/ Python].
• Experience managing and troubleshooting Linux servers in production.
• Familiarity with CI/ CD pipelines and integration with GIT.
• Familiarity with cloud platform [example AWS, Azure]
• Excellent spoken and written English communication skills.
• Good customer interaction skills
• Customer focused with a proactive and responsive approach.
• Creative to understand complex problems and synthesize for non-technical audience.

About Edifecs

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.