Manager, Specimen Processing

Lab Operations / Opérations Laboratoire Brampton, ON #2022-8268 (reqID)


Position at Dynacare

Dynacare is looking for a Manager, Specimen Processing. The successful candidate will be accountable for ensuring excellence and quality, efficient utilization of resources, budget implementation, and strong, positive employee relations. This is a full-time, permanent role working evening shift (6pm to 2am).    

Internal job posting closes on November 8, 2022 at 5:00pm(EST).  


  • Participate in the development, execution and assessment of the company's Lean Strategy
  • Analyze transactional processes and identify the cause of problems using problem-solving methodologies
  • Develop solutions to problems and identify potential problems
  • Develop, implement and review a 3-to-24-month business plan and an optimal organization design to deliver sustained excellence in the development and execution of functional programs
  • Work with the Manager, LHSC and the Manager, Laboratory Operations to execute effectively on all aspects of accountabilities
  • Accountable for ensuring the implementation and monitoring of policies, standards and practices
  • Encourage trust and open communication through addressing staff concerns and inquiries
  • Ensure fair and equitable treatment of staff is practiced in all interactions and within Employment Standards guidelines as well as following the collective agreement when applicable
  • Effective management of Health and Safety programs to ensure compliance and legislative requirements
  • Participate as a member of the management team by providing input into strategic business planning as well as ongoing review and analysis of programs and systems to ensure continuous improvement targets are achieved
  • Accountable for staffing, team building, training and development and conducting performance appraisals to ensure attainment of departmental goals and objectives
  • Ensure proactive customer service is provided, including professional and personal assistance to all internal and external clients and answering inquiries
  • Establish, monitor and report on compliance and quality metrics to monitor processes and guide quality improvement
  • Analyze and identify issues impacting operational performance and establish initiatives for continuous improvement
  • Other duties as and when assigned  


Direct Reports

  • Laboratory Assistant
  • Laboratory Assistant Specimen Processing
  • Senior Laboratory Assistant
  • Medical Laboratory Assistant
  • Lead Coordinator
  • Shipper Receiver


  • Liaise with all departments and staff to effect resolution of client inquiries
  • Frequent contact with direct and indirect team members


  • Contact with vendors, suppliers and clients
  • Report all unresolved complaints to the Director, Quality & Operational Excellence


  • Knowledge of managerial leadership systems and processes
  • Knowledge of continuous improvement practices and processes preferably in a data entry, customer service, or warehouse environment
  • Knowledge of business and operational planning, including resource allocation and best practice customer service techniques
  • Bachelor's degree in an area such as manufacturing, industrial engineering, mechanical engineering or engineering technology or Diploma or degree in a health care field, business, management as well as Six Sigma certification and formal training/certification in lean manufacturing
  • Create and improve Value Streams and Process Maps to better serve the internal and external customers
  • Minimum of 5 years of continual improvement experience with proven results
  • Demonstrated history of achieving lean transformation through value stream mapping, process mapping, 5-S, Kaizen, continual improvement programs, and visual factory elements
  • Proven managerial leadership experience, preferably in a health care setting
  • Proven experience implementing Six Sigma and lean manufacturing tools in an environment similar to a medical laboratory environment 


Technical Skills

  • Ability to create and improve Value Streams and Process Maps to better serve the internal and external customers
  • Able to apply great attention to detail and ability to effectively manage time and competing priorities
  • Ability to perform under pressure, multi-task and meet tight deadlines
  • Proficiency in MS Office suite 

Social Process Skills

  • Proven coaching and mentoring approach to improvement
  • Strong problem solving and issues resolution abilities
  • Able to calmly and professionally respond to employee / client needs, often in stressful situations
  • Strong interpersonal skills and techniques to interact effectively with others at all levels. 

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers

  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. 

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare is committed to doing our part to protect our team, our clients and our communities against the spread ofCOVID-19. Please note that it is a requirement for this role that the individual befully vaccinated*, unless an exemption under the applicable provincial human rights legislation applies. Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.  

*“Fully vaccinated” is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose