Program Manager - Customer Relations
Description
Job Posting: Program Manager – Customer Relations, Brampton
Where YOU work makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Program Manager - Customer Relations?
As a Program Manager - Customer Relations for Brampton, you are accountable for the performance of the Customer Relations for leading the end‑to‑end onboarding and integration of new and expanding clients, from award notification through successful go‑live. This role partners closely with cross‑functional teams across Operations, IT, Billing, Transportation, and Compliance to ensure seamless integration into Dynacare systems.
As a Program Manager - Customer Relations for Brampton, you are accountable for the performance of the Customer Relations for leading the end‑to‑end onboarding and integration of new and expanding clients, from award notification through successful go‑live. This role partners closely with cross‑functional teams across Operations, IT, Billing, Transportation, and Compliance to ensure seamless integration into Dynacare systems.
Status: Permanent Full time
Vacancy type: Replacement
Department: Information Technology Solutions & Services
Shift: Monday to Friday, 9:00 am to 5:00 pm
Work Style: Hybrid
Internal Posting Deadline: May 11, 2026
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Assist in the development and execution of the department’s strategic and operational goals to ensure
- Ensure the delivery of optimal program results against appropriate performance metrics (systems, processes, procedures and activities)
- Ensure proactive professional service to all internal (IT, Finance, QA, Business Development, Operations and Clinical departments) and external (including clients, regulatory bodies and vendors)
- Define, monitor and deliver on program scope, schedule, milestones, budget, and deliverables that support the business goals in collaboration with all stakeholders
- Maintain effective and regular communication with all stakeholders on all program related matters
- Focus on achieving customer/stakeholder project success by managing each project to on-time and seamless onboarding initiatives.
What YOU bring to the role:
- Understanding of business finance as it relates to managing department budgets
- BSc in Health Science or equivalent with laboratory experience
- Project Management Professional
- Ability to apply knowledge of laboratory operations, processes and key drivers to ensure positive customer relations
- Understanding of laboratory operations, operations management as demonstrated through 5 or more years of industry related experience
- Operationalization of contracts /contract management
- Ability to self-manage and prioritize work using time management skills and techniques in a fast paced environment.
- Demonstrated proficiency with MS Office Suite of programs
- Ability to apply knowledge of laboratory operations, processes and key drivers to ensure positive customer relations
- Understand and promote principles of quality management and continuous improvement including a good working knowledge of Lean Six Sigma
- Ability to manage team and multiple project deliverables using project management methodology and techniques in a fast-paced environment
- Demonstrated proficiency with MS Office Suite of programs
- Excellent organizational and collaboration skills
- Ability to effectively facilitate meetings, manage conflict and champion change
- Ability to adapt to and thrive within a team environment with competing and changing demands
- Demonstrated high level of interpersonal skills required to succeed in a collaborative environment
- Strong written and verbal communication skills as demonstrated in ability to make persuasive presentations and explain complex concepts to differing audiences
- French bilingualism is an asset
Pay rate: $72,000 to $90,000
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.