Technical Assistant

Lab Operations / Opérations Laboratoire London, Ontario #2020-5467 (reqID)


Position at Dynacare

Key Responsibilities:

  • Apply extensive technical expertise to review quality of testing, recognize and escalate concerns to an MLT
  • Assist with the development of new methods or modifications to procedures
  • Participate in SOP development and updates as necessary.
  • Responsible for data processing (i.e. calculations, data review, data entry, archival, etc.)
  • As part of high complexity testing, prepare samples, reagents, solutions, standards, and reference material for analysis
  • Perform analysis and analyze testing data to coordinate and oversee additional quality checks and tests
  • Record test results according to established procedures, including transcription checking, prior to result review and release by MLT
  • Summarize testing completed and present test quality summary data for review and approval by MLT
  • Oversee and coordinate work in process, ensuring efficient testing that maximizes throughput and TAT compliance
  • Provide technical training and technical oversight of lab assistants as required
  • Perform instrument/equipment calibration, troubleshooting, maintenance, and/or repairs as required
  • Provide input to team and leadership for improving performance
  • Where required, may perform CLA or Sr. CLA duties to maximize testing throughput
  • Field questions from other teams regarding problem samples and questions
  • Ensure that quality control checks are performed as required in documented work instructions
  • Responsible to follow all relevant pre and/or post analytical quality protocols as described in the company 
  • Perform advanced equipment maintenance as required
  • Verify and oversee quality, maintenance and housekeeping tasks performed by the team
  • Document all maintenance performed, including minor troubleshooting following manufacturer’s instructions
  • Maintain confidentiality regarding sensitive topics as appropriate

Education and Experience:
  • Post-secondary education in discipline related to testing of biological samples or specimens.
  • 1-2 years of experience in analytical chemistry or clinical laboratory setting 
  • Knowledge of chromatography principles with hands-on experience with HPLC, UPLC or LC-MS/MS instruments.
  • High information processing capability

Technical Skills

  • Advanced skills applicable to senior tasks that may be assigned
  • Ability to multi-task in a fast-paced environment
  • Understanding and experience with advanced instrumentation and technology

 Social Process Skills

  • Good verbal and written English communication skills
  • Keen attention to detail
  • Exceptional interpersonal skills and the ability to work in a team centered environment
  • Excellent organizational and self-management skills to work independently
  • Aptitude to share knowledge to develop internal employees

Nice to have:

  • Knowledge of MassLynx or any other LC-MS data processing software
  • Experience providing exceptional, professional customer focused service in a demanding and frequently changing environment

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers

  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. 

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.