Customer Care Representative
Description
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Bilingual Customer Care Representative?
Dynacare is currently searching for a Bilingual Customer Care Representative to join our Dynacare Plus Contact Centre team in Ottawa on a permanent Full-Time bases. This is a hybrid role working Monday to Friday, 37.5 hours per week (day shift). Flexibility is required to meet the needs of the business.
Internal application to be received no later than October 28, 2024
- To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Responsible for outbound telephone contacts
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Data Entry and other duties as requested
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
- Monitor and address social media inquiries and complaints
What YOU bring to the role:
- Completion of secondary-school level education
- Bilingual in French/English
- Call Centre experience an asset
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely in both official languages
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills
Nice to have:
- Working knowledge of AS400 Operating System an asset
- Knowledge of Omnitech an asset
- Knowledge of CISCO Call Center platforms an asset
- Working knowledge of Medical terminology an asset
- Social media management experience an asset
Passionate about supporting healthy lives with commitment and care?
Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.