IT Field Services Technician
Description
Job Posting: IT Field Service Technician
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Field Service Technician?
The IT Field Service Technician provides hands-on and remote IT support across business locations. The role handles deskside support, hardware and software setup, troubleshooting, inventory management, and incident resolution. It works closely with other IT teams and vendors, supports day-to-day operations, and ensures technology is reliable, secure, and well-documented.
Status: Full-time Permanent
Vacancy Type: New
Shift: Day shift 9:00 am - 5:00 pm
Work Style: On-Site 100% of time
Location: Ottawa, Main Lab
Start Date: Asap
Internal Posting Deadline: April, 15, 2026
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- List of critical duties that the incumbent is expected to perform
- Provides support to end users both remotely and on site.
- Installs/move/decommission/troubleshoot deskside hardware/software and peripheral components such as monitors, workstations and communication interfaces.
- Maintain and organize IT equipment inventory, reports on conditions visual and virtual of each location.
- Resolve IT support issues, optimize services and problem-solve with senior staff when needed.
- Lead intermediate complexity projects and support larger business initiatives as requested by the management.
- Advising on the best use of service catalogue offerings
- Advise, instruct, and train staff on the optimal performance/support operation of deskside hardware and software.
- Maintain technical support, its processes, documentations including incident resolutions.
- Identify, resolve, and escalate all incident/request with potential to exceed established service levels.
- Escalate to Manager as needed.
- Interact with technical areas such as infrastructure, development, and information security staff.
- Review, update workflows and policies. Determine methods to improve process efficiencies where possible based on data analytics/reports.
- Performs other duties as assigned.
- Continuously improve lifecycle service/management using the various metrics/analytics tools available.
What YOU bring to the role:
- AA degree or technical training preferred or equivalent combination of education and experience.
- 3-6+ years related technical work experience preferably in a high-volume IT office/laboratory environment.
- Strong understanding of ITIL and industry leading best practices
- Proficient understanding of audit standard and requirements.
- Strong knowledge of healthcare regulatory, privacy and operational standards and compliance.
- Strong knowledge of technology infrastructure best practices
- Bilingualism (English and French) is a plus.
- A+ and Network+ certifications are a plus
- Excellent troubleshooting skills
- Ability to lead the life cycle management of solutions/services (inception, care and feeding, retirement).
- Good knowledge of Local Area Network, Windows, Barcode Printing/Scanning, Office 365, Service-Now. Strong understanding of LIS (Lab information System) report and print routines.
- Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability and prioritization skills.
- Strong understanding of technology and how it works.Ability to work on their own as well as a part of a team.
- Ability to react to events decisively and effectively until resolution including problem analysis.
- Solid written and verbal communication skills are essential. Ability to communicate well with others and engage in technical conversations.
- Ability to handle conflict and conflict resolution.
- Ability to facilitate process buy-in from staff.
- Ability to design and implement innovative solutions by interacting with other team members.
- Ability to manage the occasional stress that comes with coordinating multiple high priority problem resolution and service demands.
Working Conditions:
- Normal office environment
- Prolonged sitting with 80% of time viewing computer screen
Pay rate: $51,200 to $64,000.
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.