Tele-Interviewer

Mobile Services / Services Mobiles Toronto, Ontario #2018-4752 (reqID)


Description

Position at Dynacare

Under the immediate supervisor, the Tele-Interviewer will work within a call center and collaborate with a team in ensuring that a high level of customer service for our clients in the insurance industry is delivered.

Key Responsibilities/Accountability  

  • Conduct questionnaire over the phone with clients of insurance providers in thorough and precise manner
  • Provide excellent customer service and respond to queries and take appointments in a professional and courteous manner
  • Follow-up with clients to update missing information in files while respecting confidentiality of sensitive and private information
  • Ability to resolve customer concerns in a non-threatening and friendly manner. 

Internal and External Relationships
Jobs managed by this role 

  • Internal - work in a team to reach the performance goals of the department 
  • External - interact with external clients

Knowledge, Education and Experience 

  • Diploma in a relevant field (e.g. Health Sciences) or post-secondary education 
  • Minimum of 1 year of experience in customer service
  • Other languages an asset 

Skills and Abilities
Technical Skills:

  • Technical skills - demonstrated proficiency with Word, Excel and Outlook at an intermediate level 
  • 60wpm typing speed 
  • Must enjoy learning continuously 
  • Working knowledge of medical terminology an asset 
  • Experience in a medical work environment an asset

Social Process Skills 

  • High level of interpersonal skills required to succeed in a collaborative working environment
  • Ability to work in a fast-pace, sometimes stressful environment
  • Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function
  • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
  • Demonstrated Customer Centric approach and puts the customer first on all decisions
  • Demonstrated interest in medical field or health sciences
  • Proven problem-solving skills

Other Considerations

  • Preserve and safeguard all confidential employee information during the course of employment with Dynacare.

Working Conditions 
Physical and Environmental Demands 

  • Normal Office Environment