Legal Assistant & Document Processing Manager

Professional Staff New York, New York


This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Legal Assistant & Document Processing Manager to join our team in our New York office.

This position will be responsible for providing daily supervision to the legal assistant team in New York and the document processing & overflow services (24/7) team firmwide to ensure they are meeting the needs and goals of the firm by producing timely, high quality work and customer service. This position also assesses performance, establishes goal-setting objectives, advises on policies and procedures, and works with firm leaders on projects and initiatives.


At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.


On a typical day you will:

  • Provide day to day supervision for the legal assistant and DP&OS staff, including managing staffing levels, coverage and scheduling. Facilitate onboarding and team integration
  • Conduct semi-annual check-ins with goal-setting, determine compensation, provide coaching and handle any performance or employee relations issues
  • Motivate staff; promote positive change and actively facilitate necessary training to develop the legal assistant and document production staff
  • Monitor and ensure that the legal assistant staff and DP&OS work product is timely, accurate and meets the needs of the attorneys, paralegals and clients
  • Establish, document and maintain policies and procedures; identify and implement process improvements to increase efficiency and accuracy
  • Manage business partner relationship with outsourced word processing vendor
  • Welcome challenges and take a proactive approach to problem solving
  • Mentor and share valuable training information with others. Act as a knowledgeable resource for the Department and internal contacts regarding policies and procedures
  • Efficiently manage complex and challenging workflow; track overtime usage in support of budget management
  • Prepare reports on key metrics for senior management
  • Stay current on new software programs and applications, partner with Information Technology (IT) to help select most appropriate applications for DP&OS team
  • Take initiative to understand attorneys’ client service needs; identify opportunities for legal assistants to contribute to client relationship success by raising concerns and/or opportunities to improve; offer potential solutions and participate in the agreed upon course of action to reach the desired goals
  • Advise attorneys and staff members and/or departments on the capabilities of DP&OS
  • Perform other related duties as assigned


Join us if you have:

  • 6+ years’ experience as a legal assistant in a law firm environment is required; acting in a lead role or supervising staff is a plus
  • Ability to supervise a team of 15+ staff; creating a positive working environment for a team of employees, investing in their successes and being a leader by example. Ability to provide feedback and constructive criticism to staff
  • A college degree or equivalent work experience
  • Ability to establish effective working relationships among attorneys and staff, assess their needs. Ability to communicate effectively and professionally with lawyers, clients, and staff
  • Ability to effectively apply good judgment and provide direction to team of employees
  • Ability to understand and follow work directions, manage multiple priorities and respond to urgent requests with minimal supervision
  • Ability to take initiative and ownership of projects and follow them through to completion, regardless of who is doing the work
  • Expertise in Microsoft Word and Outlook is essential.  Must also be proficient in Excel and PowerPoint.
  • Excellent communication skills, both verbal and written, with clients, firm members, and other business contacts
  • Exceptional interpersonal and customer service skills, and the ability to handle stressful situations in a calm, composed manner
  • High attention to detail and be highly organized and accurate
  • Ability to organize assignments, work under pressure and meet deadlines
  • Ability to read and write English
  • Ability to work effectively in a team-oriented, service environment
  • Availability and willingness to work overtime, including weekends as needed or requested


Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

  • Choice of health and vision insurance plans
  • 2 paid volunteer days for qualifying community service work
  • Dental plan
  • Fertility and adoption benefit
  • Paid sabbatical after 13 years of service
  • Tuition reimbursement
  • Commuter benefits
  • Retirement contribution


This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Diversity, equity, and inclusion (DEI) are part of the fabric of Davis Wright Tremaine—central to who we are and what we do.  Our vision is to foster a culture where all talented individuals—including those from traditionally underrepresented populations—can have, and can see, a path to success.  We are committed to fostering DEI because it makes our firm better, in every way.  At DWT, every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.  If you need to request accommodation during the application or recruiting process, please contact [email protected]