Manager, Insurance Billing Process

Professional Staff Seattle, Washington Los Angeles, California Portland, Oregon San Francisco, California


This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Manager, Insurance Billing Process to join our team. This position can be fully remote working within Seattle, Portland, LA or San Francisco markets. 


The Manager, Insurance Billing Process position will be responsible for managing the full cycle of the insurance billing process, including intake and auditing of new matters, review of time entries on prebills, appealing reductions, and advising attorneys on best practices and process improvement opportunities.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.


On a typical day you will:

  •  Act as the primary firm resource for insurance billing guidelines, deductions, and appeals to meet goals for compliance and profitability
  • Monitor and audit the opening of new insured matters for compliance with insurance guidelines and requirements; confirm that all required information is provided or reach out to obtain missing information
  • Work with attorneys when drafting engagement letters to confirm the billing arrangements are clearly defined
  • Review time and cost entries on prebills to identify those that are not compliant with Outside Counsel Guidelines and work with the attorneys as needed to revise narratives
  • Educate and train timekeepers on compliant narratives
  • Review deductions and make recommendations to the attorneys in order to submit appeals; follow up with attorneys to ensure appeals are submitted timely
  • Stay current with insurance carriers’ Outside Counsel Guidelines to serve as an expert to the attorneys; ensure that new guidelines are communicated and attorney questions are answered
  • Work with other internal teams to automate new matter/timekeeper notification emails provide updates as information changes to ensure timekeepers are well-informed of time entry guidelines
  • Facilitate internal audits to measure attorney and paralegal compliance with insurance carrier guidelines and measure the effectiveness of training
  • Actively seek and identify opportunities to improve existing processes related to insurance billing and appeals; collaborate with internal teams to implement process changes
  • Prepare reports that identify the insured matters and analyze financial data for those matters; create metrics to review the profitability of these matters


Join us if you have:

  • Bachelor’s degree and completion of a paralegal program of study or clear demonstration of equivalent knowledge and skill, required
  • Working knowledge of the insurance industry and Outside Counsel Guidelines
  • Highly developed attention to detail
  • Excellent writing, proofreading and organizational skills
  • Strong verbal and written communication skills
  • Must be a team player and willing and eager to help others and share knowledge and skills
  • Strong customer service, analysis, troubleshooting and problem-solving skills
  • Demonstrated ability to learn new technology quickly and independently
  • Microsoft Office computerized business applications (Word, Excel, and Outlook)


Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

  • Choice of health and vision insurance plans
  • 2 paid volunteer days for qualifying community service work
  • Dental plan
  • Fertility and adoption benefit
  • Paid sabbatical after 13 years of service
  • Tuition reimbursement
  • Commuter benefits
  • Retirement contribution


This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Diversity, equity, and inclusion (DEI) are part of the fabric of Davis Wright Tremaine—central to who we are and what we do.  Our vision is to foster a culture where all talented individuals—including those from traditionally underrepresented populations—can have, and can see, a path to success.  We are committed to fostering DEI because it makes our firm better, in every way.  At DWT, every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.  If you need to request accommodation during the application or recruiting process, please contact [email protected]