Client Program Coordinator
Description
This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Coordinator to join our team in our Seattle office.
This position offers the flexibility to be mostly remote while working within reasonable commuting distance from our Seattle office, and working in-office on occasion for client events.
This position is responsible for providing high level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firm’s timekeepers, and interoffice departments. More specific responsibilities include running conflict checks, maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. This position will require the candidate to bill the client for certain activities as directed by your manager.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.
On a typical day you will:
Service Delivery: The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Program Coordinator is expected to:
- Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
- Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
- Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
- Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff
- Certain service delivery and project management activities will be billable to the client as directed by your manager
Project Management: The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Program Coordinator is expected to manage their own tasks and to:
- Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
- Edit and oversee upkeep of client-facing matter management sites
- Track and report on project plans and deliverables in support of client leadership
- Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work
Join us if you have:
- 1+ years’ experience in legal services or other services industry
- A high school diploma or GED certification; Bachelor’s degree preferred
- Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
- Ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
- Problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot
- Strong communication skills in English, both verbal and written, including interpersonal skills
- Ability to learn new technologies quickly and independently
- Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote
- Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred
- Availability and willingness to work overtime as needed or requested
Who We Are
Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.
What’s in it For You?
DWT offers competitive compensation in addition to ample benefits including but not limited to:
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
Washington State
The annualized salary range for this position in Washington is $61,000 to $66,000 ($31.28-$33.85 hourly). Actual pay will be adjusted based on the candidate’s education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.
Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine – central to who we are and what we do. Our vision is to foster a culture where all talented individuals – including those who are from traditionally underrepresented communities in the legal profession – can have, and can see, a path to success. We embed DEI throughout our law firm with our four-pillar framework: Community, Growth, Education, and Engagement. We invite you to learn more about our commitment to DEI at https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email [email protected].
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