IT Technical Support Specialist (Req ID 2021-567)

Information Technology Provo, Utah

The IT Technical Support Specialist supports users with hardware and software issues including repairs, enhancements, new installations, etc., and maintains various inventory systems. In addition, this position provides basic training and support to users for newly installed software; provides backup for PC Help Desk; and performs special projects as assigned. 

Essential Job Functions

1. Provides support to users with installation of new software, upgrades to existing software, and instruction to users on basics usage of various software.

2. Provides workstation hardware support including repairs, enhancements, and new installations and additions of PC hardware and peripherals.

3. Maintains hardware and software inventory databases.

4. Performs other related duties as assigned by management.

Job Specific Requirements

  • Licenses/Certificates: Valid driver's license and acceptable driving record
  • Attendance: Regularly scheduled attendance required; on-call availability may be required
  • Physical: Routinely lifts up to 50 lbs.; reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
  • Environmental: Tolerates working in noisy environments
  • Work Schedule: Monday through Friday, 8:00AM - 5:00PM


  • High School Graduate or GED
  • 1+ Year of PC Technical Support & Installation Experience
  • Experience with a variety of PC Hardware

EDUCATION : (Preferred)

  • Associate Degree : Computer Science, Information Technology
  • Bachelor Degree : Computer Science, Information Technology, Information Systems


  • CompTIA A+ or similar certification desired

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled