Customer Care Representative

Customer Support Singapore, Singapore


Description

 

 

Customer Care Representative

 

Drillinginfo is now Enverus! Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. Enverus represents this growth, while bringing us closer together as one team.Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.


We are currently seeking a highly driven
Customer Care Representative to join our Customer Support team in Singapore.  This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest growing sector. Enverus is the right company at the right time.


Performance Objectives

You will be part of an integrated global customer support team based in Singapore.  You will play a key role in the provision of a professional first line support service, handling phone calls, virtual meetings, written interaction and face-to-face customer contact in accordance with the company’s service objectives.

You will need to be able to log, track, escalate and handover issues following clearly defined procedures to provide an exemplary global follow the sun service to the customer base.

Provide support of MarketView, GDM and PRT products and their related plug-ins through installation, training, problem identification, issue analysis and resolution for customers using our real-time and historical market information systems for energy trading and energy information analysis. 

Applications include .net framework desktop application, Excel add-in, mobile app, API and others. 

 

  • Provide energy information data support and technical issue investigation and resolution via E-Mail, phone and other electronic mediums to meet or exceed outlined client SLA’s.
  • Maintain professional internal and external relationships that meet our company values.
  • Ensure 100% customer satisfaction management with all respective customers.
  • Maintain pro-active relationships with all business partners.
  • Assists in maximizing all opportunities to increase deal size and accelerate the buying process.
  • Maintain Account and Service Call updates within our CRM system.                     
  • Provide training and up to date knowledge on the content of our software and services to maximize the customers investment


Competitive Candidate Profile

  • Fluent Japanese – required. Any additional multi-language skills would be an advantage.
  • Japanese national or experience working with Japanese companies would be a distinct advantage.
  • In depth knowledge or experience of MS Office applications with an emphasis on Microsoft Excel.
  • Strong trouble-shooting skills and ability to find creative solutions.
  • Skilled at communicating with customers in a dynamic industry is a plus.
  • Able to promptly answer support related emails, phone calls and other electronic communications while multi-tasking in a high-intensity real time environment.
  • Ability to work independently and efficiently to meet deadlines.
  • Any knowledge of energy trading principles or energy information would be a definite advantage.
  • Diploma or Degree or related high-level education or experience is required.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Enjoys the culture of a rapidly growing company