Customer Success Specialist

Customer Support Austin, Texas


Description

 

Customer Success Specialist

Why YOU want this position

Drillinginfo is now Enverus! Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. Enverus represents this growth, while bringing us closer together as one team. Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.

 

We are currently seeking a highly driven Customer Success Specialist to join our Support team in Austin, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest growing sector. Enverus is the right company at the right time.

 

 

Performance Objectives:

  • Drive solutions for industry-related client inquiries over the phone, live chat, email and community discussion forums. 
  • Educate customers on DI data definitions, business rules and ingestion processes. 
  • Work with customers on complex issues related to the oil and gas industry, approx. 12 a day 
  • Deliver client feedback to development teams to enhance future products and services. 
  • Deliver product team feedback to customers. Must be comfortable with transparency, empathy, and steering any conversation toward constructive collaboration
  • Increase the proficiency of DI product usage among our clients. 
  • Use your knowledge of the DI Product Suite to identify additional applications we can offer customers to make their lives easier 
  • Willing and able keep up with the fast pace of a growth company.

 
Competitive Candidate Profile:

  • Oil and Gas related bachelors or industry experience of 2 years 
  • Experience with industry software a plus (i.e. Petra, PHDWin, Petra, Aries,GeoGraphix etc.). 
  • Experience providing a positive and solutions-oriented client experience. 
  • Proven ability to define client issues and leverage resources to solve problems. 
  • Enjoyable, genuine, positive attitude 
  • Proven ability to define client issues and leverage resources to solve problems. 
  • Enjoyable, genuine, positive attitude