Facilities Technician - Laurel, MD

Manufacturing/Operations Laurel, Maryland



Role Description

Job Title:

Facilities Maintenance Technician


Laurel Factory

We’re starting a new chapter in our journey as Dreyer’s Grand Ice Cream, now part of Froneri. Having nearly 100 years of winning experience in the U.S with a robust portfolio of powerhouse brands that consumers know and love, and the backing of a global pure-play ice cream organization, we’re poised to accelerate growth.


Headquartered in the Bay area, a hub for up and coming food trends, we focus on both the future and the present. In both our offices and our factories, we are determined to overcome obstacles, learn from failure, and raise our game. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea, and delivering the best ice cream experience to our consumers, when are where they want it.


Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career has in store for you.


Main Purpose of the job [statement about why the role is there, what the role is to achieve]:

Assure the Facilities involving Building Maintenance are maintained in a safe, productive, and reliable manner to meet our business needs and comply with regulatory requirements for safety and environmental. Also provide qualified support for the Utilities as needed for the business.


Job Description

Role and Activity

  1. Perform Housekeeping of various Equipment, Internal and External Areas, and various Mechanical Rooms.
  2. Perform Dry Wall repairs and modifications.
  3. Perform Wall Prime & Painting and Mechanical Integrity Piping Prime & Painting.
  4. Provide response for electrical circuit breaker trip identifications and appropriate resets and/or checks for root cause repairs as needed in a timely manner.
  5. Provide door repairs, adjustments, and/or replacements involving door closers, hinges, latches, locks, closers, and exits signs.
  6. Perform Dock Door and Levelers Checks, fill out the appropriate Checklist, provide qualified adjustments, and/or develop work requests as needed for service responses.
  7. Hang wall mounted devices for bathrooms, offices, hallways, etc. as requested.
  8. Work with a qualified Facilities Engineer/Contracted Service or attend a qualified training program to learn and become qualified to work on, eventually alone after being signed off, the Building Maintenance of the Facilities Systems mentioned in the General Function.
  9. Participate in reviewing, red-lining, and updating procedures, checklists, PM’s, as well as, utilize them to perform the operations and maintenance on the systems.
  10. Perform assigned Inspections for the Mechanical Integrity of the Facilities Systems.
  11. Perform Behavioral Observation Safety (BOS’s) checks as required monthly.
  12. Participate in Incident and Accident Investigations if they arise.
  13. Participate in the TPM Seven Step Process for search of Facilities root causes.
  14. Fill in for Coverage for other technician positions during their leave.
  15. As a Qualified Facilities Technician, train and work with entry level candidates and summer helpers to achieve completion of work assignments and requests.
  16. Perform non-routine tasks that support the business needs as assigned.
  17. Order correct parts as needed and recommend spare parts to order to avoid business interruptions.
  18. Focus direction for predictive and preventive maintenance measures to avoid/eliminate downtime of facilities’ systems.
  19. Chaperone contractors to facilities work need areas (ex. roof leaks, replacements in kind, weather damage, interior damage, etc.) for warranty work, contracted services work, and/or for emergency responses to situations.
  20. Perform various other duties as directed by the Utilities System Manager and/or the Utilities Resource to include assistance with other departmental issues.





Associate degree in Building Maintenance, HVAC – Universal CFC Certified, or equivalent required.  Relevant technical experience may substitute for education requirements.


  • Minimum of two (2) years’ experience as a Building Maintenance Technician incorporated as an  HVAC Service Technician – CFC Universal CFC Certified required.
  • Understanding and experience with Building Maintenance, HVAC, Electrical Diagnosing and Service for facilities related items, and Maintenance Service required.
  • Good written and communication skills.  Knowledge of MS Word, Excel, MS Access, MP-2.


Measurable Outcomes

  • Production productivity
  • Balance maintenance on preventative vs planned rather than just corrective where it is feasible
  • Zero rejections for product food safety and quality issues
  • Daily, weekly, monthly production targets are fully met
  • Costs are maintained at/or below budgeted levels
  • Quality and improvement initiatives being implemented
  • An improving trend on the submitted weekly KPI’s


Levels of responsibility

  • All Factory processes and equipment.
  • Break down interventions, maintenance and improvements
  • Production Targets
  • Engineering budget
  • Health & Safety
  • Training and development to improve knowledge of all machinery
  • Impeccable hygiene standards always


  • Performance – Open to change and will always look for better, simpler and more effective ways of operating. Operate under controlled speed and pressure
  • Hands on approach. – Decisions and plans based on seeing and being part of the event, not solely based on report reading. Know and understand the process and machinery
  • Zero compromise on Quality and excellence.Hygiene, Process, speed and Wastage.
  • EntrepreneurialChallenges the status quo and explores new ideas and opportunities
  • Continually striving knowledge of the process and product - Understand all tasks, processes and activities as an expert in Ice cream.
  • TeamworkCommitment and enthusiasm to working together to achieve better outcomes, with a sense of customer service towards the factory
  • AccountabilityPersonal commitment, Methodical and self-disciplined, Logical thinking
  • Consumer focusedSupport production to deliver products at agreed quality standards

Dreyer’s Grand Ice Cream Inc. is an equal employment and affirmative action employer and looking for diversity in qualified candidates for employment.