Factory Quality Technician

Quality Assurance/Food Safety Laurel, Maryland


We’re starting a new chapter in our journey as Dreyer’s Grand Ice Cream, now part of Froneri. Having nearly 100 years of winning experience in the U.S with a robust portfolio of powerhouse brands that consumers know and love, and the backing of a global pure-play ice cream organization, we’re poised to accelerate growth.

Headquartered in the Bay area, a hub for up and coming food trends, we focus on both the future and the present. In both our offices and our factories, we are determined to overcome obstacles, learn from failure, and raise our game. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea, and delivering the best ice cream experience to our consumers, when are where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career has in store for you.


The QA Technician’s primary responsibilities will include raw material/packaging inspections, monitoring and verification of in-process inspections. Performs a variety of standard chemical, analytical, and physical or sensory testing. Responsibilities will also include maintaining logs and records associated with job function (e.g. non-conforming materials, corrective action log, hold logs, sanitation logs, etc.).

• The employee shall comply and execute the company Quality Policy on all required Good Manufacturing Practices (GMP), quality and food safety requirements.
• Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated areas to “ready to eat” quality standards are met.
• Escalate quality or food safety findings or incidents to management. Communication of information to peers, cross-functional team and management.
• Supports the compliance for FSSC 22000 while supporting continuous improvement for Quality metrics/Key Performance Indicators (KPI) in their area of responsibility.
• Supports quality Improvement initiatives (e.g. first time right, product defect reduction) within the factory.

Manufacturing Support
• Supports investigations and problem solving on improvement projects (e.g. product defect reduction, consumer complaints), helps to identify root cause, and helps to identify corrective actions and monitors for effectiveness.
• Front line support for operations, timely respond to to issues on the factory floor, collect all pertinent information and escalate to QA team/supervision
• Aseptically sample incoming ingredients and release, confirm specifications and COAs, conduct visual inspections for packaging and labeling according to the QMS (Quality Monitoring Scheme)
• Complete equipment inspections and pre-operational inspections to ensure sanitation requirements have been met.
• Place "Out of specification" material and/or product on quality hold physically and in SAP system. Communicate quality holds with supervisors and management.
• Calibrate and utilize lab equipment such as pH meter, moisture analyzers, scales, etc. in accordance to the ICP (internal control plan) and regulatory standards.
• Support the execution of GMPs throughout the manufacturing plant and follow safety rules and procedures.
• Record results for product sensory, HACCP (Hazard Analysis Critical Control Point) plan, SSOP (Sanitation Standard Operating Procedure), and CIP Titrations.
• Ensure all associates are adhering to Nestlé Quality Policy and standards, internal policies, and following GMPs.
• Support the line sampling and environmental monitoring program by taking micro swabs.

Perform other duties as assigned.

• Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
• Be part of the culture change towards behavioral safety.

• Receives general supervision and direction from Quality Supervisor. Direction consists of clarification of factory and department policies, priorities, and goals.

• None
• Absence: In the absence of this person, the responsibilities of this position are delegated to the other Technicians / Specialists.


• High School diploma or equivalent (e.g. GED)

• Prefer 1-3 years manufacturing QA/QC and/or laboratory experience in food industry.
• Minimum of 2 years manufacturing experience

• Must have good verbal and written communication skills.
• Strong attention to detail.
• Must be able to handle multiple assignments.
• Must be precise, accurate and well organized.
• Must be able to perform in a demanding, fast-paced environment.
• Good mathematical (basic statistical skills highly desired), problem-solving and analytical skills.
• Proficiency with computer systems, personal computers and spreadsheet software (Microsoft Office, etc.)

• Understand the Business Environment: Takes action based on understanding of the customer and consumer needs; sees how personal contribution impacts the business
• Practice What You Preach: Acts with the organization’s reputation (Quality) and best interest in mind; interacts with integrity and honesty
• Results Focus: Shows a drive to meet or exceed ambitious performance objectives and quality standards; achieve business results and continually find sustainable improvements in
• Proactive Cooperation: Actively contributes ideas, energy and the desire to success as a team; influences without authority; works through disagreements without damaging relationships.

Other duties as assigned by manager.

Dreyer’s Grand Ice Cream Inc. is an equal employment and affirmative action employer and looking for diversity in qualified candidates for employment.