QA Technician

Manufacturing/Operations Laurel, Maryland


Description

We’re starting a new chapter in our journey as Dreyer’s Grand Ice Cream, now part of Froneri. Having nearly 100 years of winning experience in the U.S with a robust portfolio of powerhouse brands that consumers know and love, and the backing of a global pure-play ice cream organization, we’re poised to accelerate growth.

Headquartered in the Bay area, a hub for up and coming food trends, we focus on both the future and the present. In both our offices and our factories, we are determined to overcome obstacles, learn from failure, and raise our game. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea, and delivering the best ice cream experience to our consumers, when are where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career has in store for you.

Main Purpose of the job

The QA Technician’s primary responsibilities will include raw material/packaging inspections, monitoring and verification of in-process inspections. Performs a variety of standard chemical, analytical, and physical or sensory testing. Responsibilities will also include maintaining logs and records associated with job function (e.g. non-conforming materials, corrective action log, hold logs, sanitation logs, etc.).

ROLE

  • Comply and execute the company Quality Policy on all required Good Manufacturing Practices (GMP), quality and food safety requirements.
  • Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in plant to “ready to eat” quality standards are met.
  • Escalate quality or food safety findings or incidents to management.  Communication of information to peers, cross-functional team and management.
  • Supports quality Improvement initiatives (e.g. first time right, product defect reduction) within the factory.

ACTIVITIES

  • Performs assigned checks across all lines of the factory. Checks are recorded in the MES system.
  • Front line support for operations, respond timely to issues on the factory floor, collect all pertinent information and escalate to QA team/supervision
  • Complete equipment inspections and pre-operational inspections to ensure sanitation requirements have been met.
  • Place "Out of specification" material and/or product on quality hold physically and in SAP system. Communicate quality holds with supervisors and management.
  • Calibrate and utilize lab equipment such as pH meter, moisture analyzers, scales, etc. in accordance to the ICP (internal control plan) and regulatory standards.
  • Support the execution of GMPs throughout the manufacturing plant and follow safety rules and procedures.
  • Record results for product sensory, HACCP (Hazard Analysis Critical Control Point) plan, SSOP (Sanitation Standard Operating Procedure) and other checks as assigned.
  • Perform other duties as assigned.
  • Micro techs will include preparing samples, plating, reading and recording micro results for finished products, in process check, raw materials as assigned
  • Micro techs maintain lab according to lab to good laboratory practices

MEASURABLE OUTCOMES

  • CPMU reduction
  • Respect of GMP and distribution of the “lesson learnt “
  • Reduction of pallets on holds
  • Reduction of food safety incidents
  • Being on the shop floor making ice-cream

LEVELS OF RESPONSIBILITY

  • Complete checks on lines
  • Communicate out of specification results to line management and quality management
  • Inspection of lines after sanitation activities
  • Micro accurately perform tasks from preparing samples to recording results.

BEHAVIORS

  • Performance – Pay attention to detail in executing checks. Be enthusiastic quality advocate.
  • Hands on approach –Follow schedule in executing checks and inspections.       Communicate results with the line leadership. Know and understand the role
  • Zero compromise on Quality and excellence – When in the plant use looking eyes to ensure plant is making products according to specification and in compliance for GMP and food safety standards.
  • Entrepreneurial – Always strives to be creative, wants to present the best products possible from a maintained, clean and safe factory environment
  • Continually striving knowledge of the process and product - Logical, creative and committed. Able to problem solve
  • Teamwork – Work with quality team and production by participating in meeting and communicating quality expectations.
  • Accountability – Monitor and guarantee the respect of the quality standards and GMP in order to avoid complaints and consumer safety issues.
  • Consumer focused – When completing checks remember the consumer and their expectations.

Dreyer’s Grand Ice Cream Inc. is an equal employment and affirmative action employer and looking for diversity in qualified candidates for employment.