Customer Account Associate

Sales United States


The primary goal of the Customer Account Associate role is to support the Account Director/Team Leader/Account Manager in key requirements across entire account team. You will work closely with the Account Director to drive account business plans, key customer presentations, and other operational activities. This role works in conjunction with the team to translate the business needs into reports/analytics functional requirements and use cases, interpret the report/analytics needs for the customer, and help teams create course-correcting game plans.


1. Performance: Achieve performance objectives by leveraging category strategy to win at your accounts
- Work with the team for standardized reports, insights on the business, and category growth driving opportunities in support of the CAMs, DSMs and AD for customer team
- Clearly execute all DGIC priorities and deliver the growth and goals for your accounts
2. Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service and customer profitability targets
- Customer team specific work utilizing the tools and resources. Work could include data management, customer specific scorecard reporting, competitive analysis, post event analysis, support of top to top engagements
3. Win at Retail: Improving execution
- Support the creation of customer wide retail execution plans and the communication to distributor teams
4. Develop Valued Capabilities: Improving selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
5. Drive Quality: Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.

Measurable Outcomes: 

  1. Sales (Net sales to goal)
  2. Trade spend (to goal)
  3. Share growth (Year over Year)
  4. Profitability (Gross margin to Budget)
  5. Forecasting accuracy
  6. Reporting and Administration Accuracy (Promotional Plan & Other reports)

Key Behaviors: 
  • Performance – Open to change and will always look for better, simpler and more effective ways of operating.
  • Hands on approach. – Decisions and plans based on looking and being part of the event, always present. We do not sell ice cream in the office.
  • Entrepreneurial – Challenges the status quo and explores new ideas and opportunities.
  • Seek Continuous improvement - Continually striving to increase knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
  • Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
  • Accountability – Personal commitment, full participant who uses personal impact and ability to influence to build the Takes pride and accepts responsibility of the work, decisions made and advise given.
  • Customer focused – Partnering with our customers to drive the category, their business and ours.
  • Know Your People – Spend time getting to know your team, their skills, interests, knowledge, etc.
  • Results Focused – Commitment to achieving our goals. Same as Account Manager.

Requirements, Knowledge, Skills and Abilities:

  • Strong analytical skills and ability to pull the story from numbers
  • Effective communicator and able to build relationships and influence at the customer level
  • Excellent time management skills
  • Comfort with change and navigating transformation and ambiguity
  • Ability to keep things simple
  • Undergraduate degree an asset

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.