Accounts Receivable Manager

Finance/Accounting/Audit Fort Wayne, Indiana


About The Role

Dreyers Grand Ice Cream is seeking an Accounts Receivable (AR) Manager.  The AR Manager will lead and build, grow and mentor an AR operations team focused on cash application and dispute resolution. They will develop and implement policies and procedures regarding credit and collection activities, cash applications, trade deductions and issue resolution, including influencing the set up and design of the new ERP system (JDE).  This role will lead Dreyer’s efforts to build its own internal Credit & Collections team.  They will build and maintain operational partnerships (both internal and external) ensuring positive cross functional working relationships.  The role is based in Fort Wayne, IN.  Occasional travel may be required between Fort Wayne, IN and Oakland, CA.

Primary Responsibilities Include

  • Set vision and strategy for AR team structure in conjunction with the Financial Controller
  • Leader and owner of AR module in JD Edwards and supporting systems conversion  Support system design, data migration and functionality testing as required  
  • Support Exceedra system design, data migration and functionality testing as required
  • Continue to build, hire, lead and develop the Accounts Receivable team that will be based in Fort Wayne, Indiana
  • Manage the research and reconciliation of receipt application, including the approval, processing, and matching of customer deductions
  • Raise credit notes and manual invoices as needed
  • Scale AR policy and operations working closely with internal and external partner teams while providing fiscal oversight
  • Build partnerships with key business partners to create transparency and drive operational excellence
  • Develop process documentation and training manuals for A/R team 
  • Ensure compliance with accounting policies by maintaining and improving systems, processes, and data
  • Support the monthly and quarterly financial close by providing timely and accurate AR-related results
  • Manage audit requests from external auditors
  • Develop credit policy management processes and support
  • Manage and optimize external vendor relationships that deal with credit and collections operations
  • Provide and be accountable for weekly KPIs
  • Oversee cash collection targets and report issues to the Financial Controller
  • Provide regular cash forecasting estimates as it relates to AR

Who you are

  • Well organized and capable of prioritizing multiple tasks to meet deadlines
  • Detail-oriented, analytical, and accurate
  • Strong verbal and written communication skills
  • Highly adaptable, can handle ambiguity, able to operate in a fast-paced environment


  • 10+ years of experience in Accounts Receivable managing business to business credit evaluations, collections teams and cash applications.
  • 5+ years of experience in a leadership or managerial role, preferably in CPG industry
  • Understanding of billing, credit card processing, returns, refunds, cash application, deduction management, and credit and collections in a high volume environment
  • Strong analytical, problem solving, and organization skills
  • Excellent verbal and written communication; ability to write clearly and concisely, with executive-level professionalism and thought
  • BS/BA degree (preferably in Accounting / Finance / Business)
  • Experience with lockbox and check management systems
  • Experience creating and maintaining a high scale credit and collections program
  • JDE experience desirable but not essential
  • Experience in project management and implementation