Customer Account Manager - Convenience Stores

Sales United States


At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Oakland, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!
You will be involved in Selling, negotiating, and executing business plans. Leveraging business intelligence data, you will create a selling story to drive the business with utilizing your Customer Account Associate (AA) and Customer & Category Manager (CMM). You will be managing internal and external cross-functional departments to support the customer. This is a remote based position but it is preferred that a candidate be located in the Mid-West or West Coast of the United States.
  • Communicate as needed with the retailer to collaborate and execute promotions.
  • Create new item presentations with data specific information to hold and gain shelf space.
  • Create and consistently modify sales forecasts in each category.
  • Negotiate monthly promotions with customer.
  • Understand customer contracts and work within guidelines to ensure policy compliance.
  • Manage trade spend to maximize profitability with maintaining good customer relations.
  • Collaborate with outside vendors to create promotional synergies.
  • Analyze promotion effectiveness through IRI and other data reports.
  • Monitor competitive landscape to ensure exclusivity and deter poaching from other categories.
  • Maintain all necessary reporting, promotion calendars, and forecast volume as required.
  • Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
  • Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
  • Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.
Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
  • Identify gaps between customer plan and customer feedback and propose resolutions to gaps
  • Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc.
Sales (net sales to goal) measurable outcomes
  • Trade spend (to goal)
  • Share growth (Year over Year)
  • Profitability (Gross margin to Budget)
  • Forecasting accuracy (for your accounts)
  • Reporting and Administration Accuracy (Promotional Plan)
Preferred Qualifications:
  • Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
  • Proven track record in building effective relationships with customers and internal associates.
  • Strong negotiating skills to create win win outcomes for the company and customer
  • Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
  • Strong oral, written and interpersonal communication skills.
  • Demonstrated ability to achieve performance goals with minimum direction and supervision.
  • Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
  • 5+ years experience in a Convenience Store sales environment preferred
  • Experience in Ice Cream category preferred
  • College or Undergraduate degree preferred
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $90,000 and $110,000 per year.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.