Customer Claims Analyst

Customer Service/Order Managament Oakland, California


At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Oakland, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Main Purpose of Job:

The Customer Claims Analyst serves as the primary point of contact managing JD Edwards (JDE) credits to offset customer deductions, and communication to the Accounts Receivables team for invalid deductions that need to be collected from our customers. 

Role and Activity

  • Manage inputs from email, JD Edwards Accounts Receivable reporting, and OSD application to process valid customer credits in JDE system to offset deductions, both for Trade and non-Trade deductions. Manage communications to Accounts Receivable Department for invalid customer deductions
  • Work with internal partners as needed to determine if non-Trade deductions are valid. Communication with customers as needed for additional paperwork to validate
  • Process Trade deductions received and validated by Sales in JDE, credits to customers and communicate with AR team to offset deductions in JDE.
  • Participate in internal meetings as needed with internal partners to assess customer behaviors related to deductions, and contribute to planning for and communicating opportunities for efficiency.

Experience and Education

  • Undergraduate degree strongly preferred
  • 2 – 4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)


  • Excellent written and verbal communication skills
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Well-organized, methodical thinker with excellent decision-making skills
  • Strong and creative problem-solving skills
  • Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
  • Proficiency in JD Edwards preferred
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Ability to work independently with minimal supervision
  • APICS certification (or progress toward certification) beneficial


  • Performance – Open to change and will always look for better, simpler and more effective ways of operating.
  • Zero compromise on compliance and excellence. – Compliance, Process, Labor resource and Waste.
  • Continually striving to increase knowledge of the processes and products - Understand all tasks, processes and activities as an expert in your area.
  • Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
  • Accuracy - Attention to details.
  • Urgency - Always ready to respond.
  • Know Your People – Spend time getting to know your team, their skills, interests, knowledge, etc.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

May also be known as: Dreyers, DGIC, Dryers, Dreyers Ice Cream, Dreyers Grand Ice Cre