DDI Analyst

Sales United States


At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Oakland, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Position summary

As the DDI Analyst, you are responsible for working with various Dreyer’s/Froneri business units in the creation, maintenance, analysis of our systems and support of distributors. This role will support Dreyer’s new DDI (Dreyer’s Data Interface) process with our Distributors. This position will work closely with Distributors, IntegraSys and the Small Format Team to support this new process.


  • 2/3 years of experience, within the consumer packaged goods industry (CPG) preferred
  • Preference for experience in Business Support and analysis
  • Bachelor’s Degree or equivalent experience preferred
  • Ability to communicate to external business partners.
  • Skill in problem solving.
  • Ability to understand flat file formats and translate data from one system to another
  • Ability to manipulate and interpret large amounts of data from multiple data sources
  • JDEdwards or ERP system experience preferred

What you will do

Central Bill Customer Link:

  • DDI analyst pulls daily report out of IntegraSys DSD manager and JDE to review any new CB Customers, reviews to see if a customer has been setup correctly. Works with distributor to complete JDE master data setup to create new Customer if necessary or provide the mapping to JDE master data to load into JDE. Work closely with Master Data and Account Teams.

Monitor Files Received:

  • Run reports to ensure we are receiving timely data from Distributors.

JDE Rejections and Quarantine Files:

  • Rejections - Notify Distributors of errors and provide instruction on corrective steps. Confirm Distributor follows through on corrective steps. Quarantine - Contacting distributors on invoices older then 90 days. Coordinate with AR team whether payment was received. Work with DDI team to approve quarantined invoices and reject unapproved. 

Failed Idocs:

  • Reprocess field idocs, determine if customer is direct, if yes does the customer have a valid JDE customer number in customers mapping file. Complete JDE master data maintenance file if new number is needed. If not direct block idoc and confirm with AR team that the reversed payment has been generated.

Replacement File in Quarantine:

  • The DDI analyst is accountable for going into IntegraSys DSD manager and approving replacement files sent in by Distributors to correct bad data. The file will not move through the system until it is approved by the DDI analyst.

Research Missing Invoices and Central Bill reimbursement: 

  • Assisting in the communication to Distributors on central bill reimbursements: Fielding questions from distributors on central bill reconciliation reporting. Providing detail on check payments i.e. invoices paid. Provide detail on why payments are reversed.
  • Research Distributor central bill invoices and provide supporting documentation to clear deduction or require payback from Distributor.

Material Code Research:

  • The DDI analyst will be the first point of contact for the Distributor to research and correct JDE material numbers to complete central bill invoice processing.

Distributor Support & Troubleshooting:

  • Point of contact for Distributors when navigating through the DDI process and errors and helping them to troubleshoot issues that arise. DDI analyst escalates as needed to DDI leadership.

Setup/ Request new users for JDE:  

  • As Distributors have new contacts that need to be added to the error Distribution list, the DDI analyst will be responsible for new setup including the Dreyers’ Web Portal.

Process Change Communication:

  • Major Transition Support during Route to Market Optimizations. Working with Distributors to make sure all customers are identified and set up from a system perspective during shifts in Central Bill Accounts, territory flips and distributor consolidation.
  • Work with Small format AA’s to assign distributor store locations received from DDI feed to an Exceedra planning account in order to report Total Customer sales data and calculate distributor trade reimbursements.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.