Quality Supervisor-Operations

Quality Assurance/Food Safety Laurel, Maryland



Role Description



Job Title:

Quality Supervisor-Compliance



Reports to:

Quality Factory Manager


Technical, Quality

Areas /teams reporting to:


Main Purpose of the job

Provides the leadership necessary to establish and maintain quality levels of products through sanitation, ingredient, packaging and quality systems management.  The role is the ‘Leader’ of operational quality.   Provides technical expertise and support to ensure compliance to FDA regulatory requirements, product quality, and food safety

Job Description


  • Developing high quality standards and ownership across value chain
  • Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.
  • Promote the culture change towards behavioral quality improvements
  • Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience


  • Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines
  • Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.
  • Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corretive action identified. Provide trend data to demonstrate effectivess of corrective action implementation.
  • Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to priotize actions.
  • Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets
  • Provide support to TAG on new product launches or formulation when requested.
  • Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network.
  • Drive improvements and monitor Quality Metrics/KPI's at the facility
  • Challenge all departments on quality and food safety related
  • Provide support to GMP and HACCP, FSMA FSP compliance through out the facility, by coaching operators when on the floor and promoting minimal water use during production.
  • Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits
  • Provide support to local, State and Federal agencies when requested by local quality management
  • Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility.
  • Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement

Measurable Outcomes

  • CPMU reduction
  • Respect of GMP and distribution of the “lesson learnt “
  • Reduction of pallets on holds
  • Reduction of food safety incidents
  • Being on the shop floor making ice-cream
  • Drive improvements from benchmarking improvements

 Levels of responsibility

  • Deploy QA standards
  • Achieve QA targets defined at market level (CPMU, RFT, CRQS…)
  • Hold program
  • Net Content execution


  • Performance – challenging the team, organised, enthusiastic, attention to detail, conscientious
  • Hands on approach – Decisions are based on seeing and being part of the event, not solely based on report reading. Know and understand the role
  • Zero compromise on Quality and excellence – Able to work under pressure, meet deadlines whilst delivers right first-time quality.
  • Entrepreneurial – Always strives to be creative, wants to present the best products possible from a maintained, clean and safe factory environment
  • Continually striving knowledge of the process and product - Logical, creative and committed. Able to problem solve
  • Teamwork – commit and coordinate the Quality team in order to achieve better outcomes
  • Accountability – monitor and guarantee the respect of the quality standards and GMP in order to avoid complaints and consumer safety issues
  • Consumer focused – prepare the standard according to the consumer expectation, guarantee the implementation of the standard in order to ensure consumer satisfaction






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