Customer Account Associate, Grocery East

Sales United States


Customer Account Associate

Are you looking to catapult your career by transforming household brands?  Do you crave an entrepreneurial, fast-paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, Skinny Cow and Outshine, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Oakland, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Main Purpose of JobSupport Customer Account Managers in driving category growth in our Grocery East Region, supporting the following accounts: Wakefern, Hy-Vee, Southeast Grocers and Weis.

Assist CAM's in the fundamental sales processes that drive category growth and achieve annual sales and commercial spend targets. Utilize key data and analytical tools to support key objectives. Work closely with the CAM's in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, support the CAM's in promotional planning and software execution through proper distribution tracking, promotion administration, forecasting, and deduction management.

Category Strategy: Product / brand category objectives

  • Identify insights and specific opportunities based on analysis of category reports generated by internal analytical systems and provide recommendations to the account team
  • Partner with corporate category team to transform shopper insights and 4Ps analytics and insights into action

Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service

  • Effectively manage commercial spend in trade management software system to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
  • Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
  • Responsible for timely and effective communication of customer/category and forecast information
  • Create customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans

Win at Retail: Improving execution

  • Participate in the development of Customer Category Business Plan(s) with customer(s). Work with customer personnel to drive the execution of the customer category plan

Key Experiences: What experiences are key to success in this job?

  • A minimum of 1-2 years of experience in retail sales preferred
  • Demonstrates a detailed understanding of sales fundamentals and reporting tools
  • Proficiency in Excel and PowerPoint, strong presentation skills
  • Have good working knowledge of Consumer Packaged Goods (CPG) industry as well as channel of trade customer base in Grocery, Mass, Club, Value, and E-Commerce.  
  • Strong interpersonal skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and customer service oriented
  • Doesn’t hesitate to act and takes the initiative to execute with minimal supervision
  • Challenges current processes, generating innovative suggestions that improve performance even beyond own role
  • Takes immediate action to problem or potential issues, ensuring partners are accurately communicated to about the potential impact
  • Able to influence without authority and prioritize tasks independently
  • Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of efficiency
  • Seeks opportunities to collaborate and identify process improvements

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $60,000 and $80,000 per year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.