Application Support Engineer - R&D

Production Technology (Pipeline, and R&D) London, United Kingdom


Position at DNEG

PLEASE NOTE: We are accepting speculative applications only.

We do not currently have openings available for the position of Application Support Engineer, however, we are accepting speculative applications. 

If you would like to be considered for future opportunities, please submit an application. We will keep your details on our database and contact you when a position becomes available, should you have the required skills and experience which match this position.

The Production Technology department at DNEG is responsible for creating and supporting the technology used by our artists and the software infrastructure required by a multi-site, global studio. With multiple film projects running in parallel, from the projects’ initial design, to production and post-production, there are complex problems that arise through thousands of artists producing tens of thousands of shots and sharing assets.

As an Application Support Engineer in our core R&D team, you will be responsible for providing technical support and solutions to issues surrounding the framework through which all our data flows. This framework comprises many in-house tools and workflows as well as industry-standard software. It supports the creative process and is highly configurable in order to meet the varying needs of Visual Effects, Feature Animation and TV production.

Our Application Support Engineers are highly logical and customer-oriented in their approach when solving interesting and complex problems. 
They work in a busy team so the prioritisation of tasks is vital, all the while ensuring everyone is kept up to date with the progress of their query.

You will be required to:

  • Provide 1st and 2nd line technical support to our artists as they use our framework of tools, escalating issues where appropriate.
  • Set up and configure tools and workflows for new shows with production teams.
  • Liaise with our core Software Engineers to establish support workflows and optimise platforms for data sharing.
  • Write technical documentation and workflow guides for artists and developers to use.
  • Troubleshoot and debug application/software issues raised by end users of proprietary and off-the-shelf software.
  • Validate your work with methodical and rigorous testing. 

We support a large number of tools, software packages and workflows as part of our pipeline and this can lead to a high volume of support requests. You will thrive in this role if you are able to work collaboratively and proactively while working to tight deadlines.

Your communication and interpersonal skills will set you apart in this role and your ability to build sustainable, positive relationships with artists and Production staff will help you excel.

This is an excellent route into the Production Technology department at one of the largest Visual Effects studios in the world. You will be at the heart of some of the most exciting Visual Effects and Animation work in the industry and will be integral in making these shows possible.

Must have

  • A strong desire to give support to internal clients combined with great problem solving skills
  • Confidence navigating ambiguity and providing your own solutions to problems.
    Initiative and the ability to be proactive in an agile environment with many competing priorities.
  • Being able to communicate effectively with both, team members and stakeholders.

 Nice to have

  • Experience programming in Python. 
  • Experience of Linux and OS X operating systems. 
  • Experience in a technical support role, ideally in a service desk environment or an internal customer facing environment.
  • A degree in Computer Science, Computer Engineering or related field.
  • Experience with source control systems and collaborative development.
  • Previous work experience in Visual Effects, Games or another related industry.
  • Familiarity with VFX software packages, such as Houdini, Maya, Clarisse and Nuke.

About Us
We are DNEG, one of the world's leading visual effects, animation and stereo conversion companies for feature film and television, with studios in London, Vancouver, Mumbai, Los Angeles, Chennai, Montréal, Chandigarh, Hyderabad and Goa.