IT Support

Technology (I.T., and Systems) London, United Kingdom


Description

Position at DNEG

About Us

We are DNEG, one of the world’s leading VFX and animation studios for the creation of
award-winning feature film, television and multiplatform content. We employ nearly 7,000
people with worldwide offices and studios across North America (Los Angeles, Montréal,
Toronto, Vancouver), Europe (London) and Asia (Bangalore, Chandigarh, Chennai,
Mumbai).

The Role

The Technology department at DNEG is responsible for the smooth running of the entire IT
estate of this fast paced and dynamic company.

IT Support’s remit includes every aspect of hardware and software provided to employees
across our global network, diagnosing and resolving issues arising from production
applications. Support is provided via telephone, email or in person once a ticket is submitted
and it is the Technical Support department’s responsibility to track all tickets and issues
through JIRA. The role would mainly be looking to support our London site.

The Technical Support team is central to diagnosing and solving any problems with the
existing infrastructure and this includes reaching out to third party vendors when needed.
They are also involved in implementing improvements and changes to the core services and
infrastructure at our Oscar Award winning studio.

This is an opportunity for an enthusiastic individual seeking an IT support role within a
creative and unique environment. We are happy to support development in areas that are
particularly interesting to yourself.

Must Have

● Previously worked in an IT support role
● Working Knowledge of Linux
● Experience working with networks and networking protocols
● Prior use of ticketing systems
● Comfortable diagnosing PC and Mac hardware problems

Nice to Have

● Prior experience working in the VFX, Games or Media industries
● Experience with computer graphic applications such as Maya, Houdini or Nuke
● Experience working with JIRA
● Resolving issues on OSX and Windows
● Scripting and programming experience
● Hands on experience resolving issues with peripheral technologies.

About You

● Ability to working autonomously and within a team
● Work well under pressure and in a fast-paced environment
● Self-motivated
● Keen to learn
● Good time management and priority handling.
● Initiative to find answers to new questions


About Us
We are DNEG, one of the world’s leading VFX and animation studios for the creation of award-winning feature film, television and multiplatform content. We employ nearly 8,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London) and Asia (Bangalore, Mohali,Chennai, Mumbai).