Senior Receptionist

Facilities London, United Kingdom


Position at DNEG

A professional Front of House role in busy London VFX studio, helping to manage all aspects of a busy Reception
area and acting as a first point of contact for those internal and external to the business.

Key Responsibilities:

  • Greeting visitors, offering them refreshments and directing them to the right contact
  • Managing visitor access to the building and carrying out security checks
  • Regulating the visitors book, printing and distributing security cards to staff
  • Managing a busy telephone switchboard, answering calls and taking messages alongside the other Receptionists
  • Screening phone calls for senior members of staff
  • Allocating conference call lines and issuing dial-in details
  • Answering email queries
  • Managing the meeting room booking system in collaboration with the other Receptionists and the PA/TA Team, proactively seeking solutions for room booking clashes
  • Organising both domestic and international business travel, including flights and accommodation
  • Taking responsibility for overseeing the Reception desk and being point of escalation for Reception queries
  • Taking a lead role in suggesting ideas for process improvements for the Reception desk
  • Working with the Head of Facilities to review, amend and add to the Reception procedural guides
  • Working collaboratively with the Executive Assistant and the PA/TA team
  • Helping to keep telephone lists and staff contact details up-to-date
  • Booking couriers, taxis and bikes
  • Raising Purchase Orders and maintaining accurate records of all expenditure
  • Signing for post and logging incoming/outgoing drives
  • Keeping the Reception area clean and tidy at all times
  • Managing daily newspapers and magazines in the Reception area
  • Carrying out health and safety checks of the Reception area and building access points
  • Acting as a fire warden during tests and in emergency situations
  • Assisting the Facilities Team with day-to-day administrative tasks such as event co-ordination, procurement projects, internal announcements/publicity and ordering flowers and other gifts
  • Providing ad hoc assistance to internal departments with administrative tasks
Knowledge, Skills and Experience:
  • Minimum of 2-3 years’ Reception experience in a large organisation
  • Excellent oral and written communication skills and the ability to professionally represent the company
  • An excellent telephone manner and experience of managing a busy phone system
  • Confident, polite and friendly with strong customer service skills
  • Ability to multitask and remain professional under pressure
  • Experience of dealing with people of all levels of seniority within a business and external to a business
  • Ability to exercise discretion in dealing with confidential or sensitive matters
  • Excellent attention to detail
  • Knowledge of Excel and Word

About Us
We are DNEG, one of the world’s leading VFX and animation studios for the creation of award-winning feature film, television and multiplatform content. We employ nearly 7,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London) and Asia (Bangalore, Chandigarh, Chennai, Mumbai).