Senior Application Analyst

Information Technology / Technologies de l’information Fort Mill, South Carolina


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Senior Application Analyst

Your Role: 

Reporting to the Manager, Process and Mill Systems, your role will be as a Senior Application Analyst supporting the Domtar Pulp and Paper's manufacturing systems. 

More specifically, you will have to:

  • Research, troubleshoot and resolve end-user problems and requests in multiple applications for production facilities across the US and Canada.
  • Gather and document business requirements and functional specifications in collaboration with other IT teams as needed.
  • Perform upgrades, develop enhancements and provide general technical support for the various internally developed and purchased applications under your responsibility.
  • Work with software vendors to understand technology roadmap and application strategy.
  • Look for and offer opportunities to improve efficiency, reduce cost and simplify the complex application landscape.
  • Participate in integration and standardization projects to implement and support common solutions that further the established IT strategy.
  • Provide Level 1 and level 2 support for the production environment.
  • Participate in an after hour on-call rotation schedule to provide support.

You must successfully complete a selection process that includes interviews, aptitude tests (for some positions), criminal background investigation, references verification and pre-employment drug-screening. 

Your profile:

  • You have a BA/BS degree in an IT related field of study or equivalent experience
  • Minimum of 8 years of experience in IT
  • Ideally the candidate should have some leadership skills, experience and/or training
  • Experience in running projects
  • The ability and willingness to travel to manufacturing facilities is essential. Travel is typically less than 10% but may be more initially and during projects.
  • Experience in a manufacturing environment and working with raw material, product costing, warehouse vehicle tracking or other typical manufacturing applications is an advantage.
  • Familiarity with ITIL and Audit controls is preferred.
  • Working knowledge of SQL, SQL Server and VB scripting is a significant advantage.
  • Strong skills in problem solving and critical thinking.
  • Excellent time management skills and ability to manage multiple tasks simultaneously.
  • Proven interpersonal and communication skills.
  • Strong teaming skills, ability to work with diverse teams, multiple organizational levels and across business functions.

Our offer: 

  • Competitive salaries
  • Medical/Dental/Life Insurance
  • 401(K) with company match
  • Paid vacations/holidays
  • Employer paid development and tuition reimbursement program


Domtar is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.