General Manager

Operations / Opérations Espanola, Ontario



Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and airlaid nonwovens. Domtar’s annual sales are approximately $3.7 billion, and its common stock is traded on the New York and Toronto Stock Exchanges.

With approximately 6,400 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

The General Manager (Mill Manager) will be responsible for participating, as defined by the P&P Operations Framework, to develop direction and strategy for the mill and be responsible for leading the planning, and execution of the mill’s manufacturing operations. This includes responsibility for manufacturing and delivering the highest quality products in the most cost effective and safe manner. This leader is expected to develop and manage a highly reliable organization.

Specific responsibilities for this position include:

  • Serve as mill safety champion, providing visible leadership to all safety related initiatives and processes across the site
  • Direct facility manufacturing activities to meet production, reliability, and other financial goals
  • Manage personnel and visible leadership of the mill’s manufacturing operations, employing leading edge manufacturing techniques that are consistent across the manufacturing system
  • Working through the appropriate functional managers, ensure compliance with all applicable environmental regulations and standards
  • Develop and manage budget execution with a focus on product manufacturing costs and operating margins
  • Direct all production control, product and process development, quality systems, and shipping and receiving activities for site operations
  • Provide leadership, coaching and development for direct reports and other leaders within the mill
  • Manage personnel development and performance management programs in accordance with company guidelines
  • Further develop established local public and community relationships
  • Partner with Product Development, Sales and Marketing to understand customer needs and coordinate the production process for the development and introduction of new products
  • Collaborate/engage with key subject matter experts on the central corporate team and with other facilities to maximize the performance of the site, accelerate problem solving, and the adoption of the One Domtar better practices
  • Ensure that manufacturing capabilities meet or exceed all industry and customer requirements for cost, quality, and responsiveness
  • Working with other senior managers, plan, approve and implement capital spending plans and various site projects in conjunction with developing the strategic roadmap for the site
  • Develop and maintain relationships with organized labor to create joint accountability for facility results
  • Collaborate with Corporate Labor Relations team and other Manufacturing Leaders to develop overall labor strategy and negotiate union contracts
  • Partner with Human Resources to promote fair and equitable employee relations practices
  • Maintain a sense of urgency, engagement and accountability across the organization that includes, day-to-day shop floor execution, efficiency, attention to detail and collaboration throughout the system
  • Lead and sustain continuous improvements through disciplined process management
  • Shape and lead the culture toward One Domtar

Year One Critical Success Factors:

  • Financial/Operational – deliver on all elements of the business plan to include safety, environmental, quality, cost, and productivity
  • Safety – maintain momentum of existing program while adding energy and a new perspective to safety effort
  • Technical – know the specific operation in depth and understand the business drivers that dictate overall mill performance; be able to exercise sound judgment and leadership when making operating decisions
  • Employee & Community Relations – involvement in the community and build employee relations as evidenced by hard metrics (ex: grievances), workplace morale, building of relationships and creating a positive working environment
  • Demonstrate the soft skills required to build candor and trust across all levels of the organization and community
  • Customer – Deliver a consistent & repeatable product while partnering with the Quality team on short and long term goals
  • Team Building – Build a team that functions well together and demonstrates the leadership behaviors that leads to success
  • Credibility – gain recognition and reputation as a highly visible and engaged leader at the Mill

Required Experience:

  • Bachelors Degree in paper, chemical or mechanical engineering or a related field
  • A minimum of 10 years experience of manufacturing leadership (15+ preferred), in a high volume, process driven environment, preferably within the pulp and paper sector