CRM Account Manager

Customer Service Chicago, Illinois


Description

Position at Dominion Dealer Solutions

Opportunity Alert! Dominion Dealer Solutions seeks an Account Manager to support customer retention and renewal efforts by delivering best practice and process improvement strategies to Dominion CRM Customers. | Dominion Dealer Solutions (“DDS”) www.drivedominion.com, a division of Dominion Enterprises www.dominionenterprises.com, enables car dealers to attract and retain customers for life | Join Us. Achieve. Be Recognized.

 Your Opportunity

  • Work with a designated territory of customers to analyze existing business processes around their usage of Dominion CRM
  • Formulate methodologies and industry best practice solutions and transfer those into a deliverable, measurable action plan
  • Create and deliver high impact meetings and presentations to key dealership personnel
  • Build deep relationships with dealership employees at all levels
  • Manage escalation of issues and follow thru to ensure issues are remedied
  • Provide detailed meeting recaps and documentation on follow up items
  • Support renewal efforts via presenting and obtaining renewal contracts
  • Recommend and sell additional products and services based on dealer needs
  • Seek out and maintain an expert level of knowledge of the Dominion CRM product as well as a good level of knowledge on all Dominion Dealer Solutions products and services.

Seniority Level

Associate

Industry

Marketing and Advertising

Computer Software

Internet

Employment Type

Full-time

Job Functions

Sales

Business Development