Product Admin

Marketing Maitland, Florida


Description

Position at TravelMediaGroup.com

Description:

The primary responsibility of the Product Admin is to develop and maintain client accounts by providing insight, analysis, data entry and administrative support across Travel Media Group’s digital product line. The products include Reputation Management, Social Media Management, Hotel Websites, Directory Listing Management, Online Video and more. The candidate will be responsible for the data entry required in setting up clients’ accounts, working across product groups to ensure consistency and on-time delivery as well as optimizing performance and engagement. The Product Admin will act as a support role for Product Managers and Product Analysts and may also be required to assist in these responsibilities. They will also serve as the liaison between our Client Support Specialist and Product team to manage and track the successful completion of product bugs and maintenance. This position will also initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

 

Responsibilities:

  • Engage in weekly and monthly team activities and meetings
  • Manage the day-to-day product bug backlog tracking and notification
  • Data entry associated with building/managing customer accounts during onboarding phase of the product life-cycle
  • Problem-solve and trouble shoot, to best resolve client issues and address needs
  • Provide timely and accurate analysis and reporting when needed
  • Compiling and analyzing industry and geographical reports to promote product sales
  • Build relationships with internal customers
  • Respond to feedback in a timely manner
  • Routine audits of accounts across product lines for accuracy and consistency and various administrative tasks
  • Work seamlessly with other departments to better serve our clients and prospects
  • Maintain timely and accurate communication (both verbal and written) with clients in order to develop, maintain, and solidify relationships.
  • Develop a comprehensive understanding and knowledge of all Travel Media Group product offerings
  • Maintain accurate updates, notes and client information in Salesforce


Requirements
:

  • 1 -2 years experience in client support relations
  • Passionate about technology, social media, and user generated content
  • Accurate and efficient data entry skills
  • Must be organized, able to multi-task, demonstrate superior attention to detail and adhere to deadlines
  • Must be self-directed, self-motivated and focused on results
  • Must be skilled in use of standard office communication technology (email, voicemail, Internet, etc.)
  • Must be proficient with Excel, Word, Google Docs, etc.
  • An understanding of development APIs, Product Dashboards, and Content Management Systems a plus
  • Must exhibit a positive, cooperative and friendly attitude, especially under pressure
  • Ability to communicate effectively (verbal and written)
  • Must have proven ability to communicate and interact effectively with internal and external customers
  • Customer service experience is strongly preferred
  • Experience in the hotel industry is a plus