Sales Enablement and Operations Manager

Sales Beverly, Massachusetts Boston, Massachusetts United States


Description

Position at DataOne Software

Sales Enablement and Operations Manager

Overview:
This role will be responsible for leading the operational aspects of DataOne Software sales efforts and enabling the sales team to meet and exceed revenue goals. This role will focus on sales process creation and execution, sales enablement strategy and ongoing personnel training and development. This is a critical role that maximizes our sales capabilities and leads core operational initiatives.  Key goals will be to continually improve sales and grow revenue. This will be accomplished by working with the Sales Director to increase the efficiency, productivity, empowerment and accountability of the sales team. Through close attention to detail and a passion to make others successful you will utilize your strong process, communication and relationship skills as you get deeply involved with numerous aspects of sales and business operations.

Responsibilities:                                                                                                   
- Work with senior management to create, implement and execute DataOne’s sales operations strategy.

  •  Monitor and report progress to Management, as well as recommended adjustments and improvements
- Along with Director of Sales, oversee communication of strategic vision and
progress towards goals within the sales team.
- Sales Process development, implementation and continuous improvement
  • Proactively identify opportunities for sales process improvements and lead the design and implementation of improvement initiatives to support business growth
  • Choose/Develop/oversee tools to drive productivity and performance.
  • Creation and implementation of new procedures and processes
- Oversight of all sales support functions and personnel, including:
  • CRM utilization, CLM oversight, contract coordinator, onboarding, and any associated reporting and monitoring
  • Contract Coordinator and SalesForce Admin
  • Opportunity to manage Account Management team responsible for customer retention, renewal and upsell activities and related personnel.
- Drive efficiencies to increase customer engagement and retention
  • Oversee coordination with other departments to assure necessary associated activities (for example: billing setup, post-sales marketing) are completed.
- Work closely with other departmental stakeholders as necessary to coordinate sales needs for new product and feature launches, as well as implementation of new tools.
  • Work with senior management to contribute to annual sales goals, quotas and comp plans.
  • Reporting sales performance, progress to goals and sales forecasts
- Manage cross-department communications regarding new initiatives, campaigns and product launches
  • Oversight of all sales and sales support training, implementation of new tools and processes, and retraining of existing staff when needed.
Key Skills
- Sales enablement
- Excellent communication
- Problem solving
- Developing and optimizing sales processes
- Sales reporting and analysis
- Strategic thinker
- Integration/Change management
- Driving continuous improvement
- Outstanding organizational skills
- Business development

Desired Attributes
- Passion for helping Sales and company to exceed performance expectations.
- Self-starter with unquestionable integrity and a “Can-do” attitude
- Positive leadership skills
- Intellectually curious, problem solver
- Ability and desire to work in a high-caliber, fast-paced, team environment.
- Great collaborator with outstanding relationship skills
- A driven, results-orientated leader, who uses expertise to deliver business value rapidly
 
Requirements
- 5+ years sales management/coaching/consulting/operations experience
- Bachelor’s Degree
- Proven track record of success in a growing tech business
- Advanced Salesforce user

About DE

Dominion Enterprises (DE) is a leading digital marketing and software services company offering client solutions across multiple business verticals. Our customers rely on our B2B cloud SaaS solutions to establish their online and mobile brands, generate leads, and manage customer relationships through our Homes.com, Dominion Dealer Solutions, Dominion Business Solutions / DX1, Travel Media and Franchise and Business Opportunity divisions. Our B2C web and mobile applications include Homes.com, HotelCoupons.com, FranchiseOpportunities.com, FranchiseGator.com, Franchise.com, and BusinessBroker.net.
About 2,000 employees reside and work in our Norfolk, VA home office and in offices across the U.S.  Our employees will tell you about our collaborative, innovative, team-oriented work environment, excellent career enrichment opportunities, community service opportunities, competitive earnings, and a comprehensive benefits package that includes a generous 401(k). DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.