Description

ABOUT DSC:
We're on a mission to help guys take care of their minds and bodies so they can be the best version of themselves. We started with razors way back in 2011, and now millions and millions of Members later, we’ve expanded into shave products, skin care, hair styling, with more to come. We’re always growing and reinventing, and we rely on killer talent to help us achieve our goal of owning the bathroom. If you’re a team-playing innovator, you’ll fit right in. A sense of humor helps, too.

ROLE SUMMARY:
We're looking for a bright, upbeat customer service representative to be the front-line of our brand ambassadorship for our Canadian Members. This will be based at HQ in Marina Del Rey. Strong relationships with our members are our lifeblood, so we only want the best. Ideal candidates will have superb customer service and communication skills with the ability to compose email, handle live chats with customers and courteously, gregariously and autonomously. Must be fluent (spoken & written) in French and English.

RESPONSIBILITIES:

  • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues
  • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors
  • Handle multiple chat sessions concurrently
  • Maintain complete confidentiality with customer information
  • Courteously diffuse difficult customer situations and address complex account issues
  • Drive projects which improve support related processes
  • Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department
QUALIFICATIONS:
  • The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system
  • Web proficiency in handling email, efficiently navigating between multiple systems containing customer information
  • Ability to work independently with minimal supervision in a vibrant, fast-paced, high-volume environment with excellent attention to detail
  • Experience in a Customer Service environment answering a high volume of inquiries via phone, social media and/or email highly preferred
  • Strong social media understanding and experience managing community of customers via social media platforms. Familiarity with Facebook Messenger as a support tool a plus.
  • Strong computer skills, proficient in Microsoft Office suite
  • Reliable attendance and willingness to work long hours and weekends when needed
  • Fluent in French (speaking/writing) preferred
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Dollar Shave Club is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club

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