Guest Services Supervisor

Management Denver, Colorado

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Description

Are you ready to take the lead in an environment where guest experience meets operational excellence? We’re looking for a proactive, team-focused Guest Services Supervisor to help us deliver excellent customer service across all our guest touchpoints and experiences - from ticketing, theaters, virtual reality, and more! Bring your leadership skills, your people-first mindset, and your passion for delivering excellent customer service to a role where every day is a new opportunity to shine. 
Job Class: Full-Time 
Hiring Range: $26 - $28/Hour 
Work Schedule: Tuesday-Saturday 
Direct Reports: 15-20 Guest Services Hosts, 1 Lead 
Essential Duties 

  • Responsible for hiring and supervising Guest Services team operating throughout the Museum’s venues and experiences including the ticketing desk, Planetarium, Infinity Theater, and Virtual Reality.  

  • Creates comprehensive and accurate weekly staff schedules, a minimum of two weeks in advance.

  • Resolves customer concerns efficiently while maintaining a positive experience. Models empathy, patience, and understanding.

  • Provides direction, communicates job expectations and on-going training and feedback to ensure professional development and success in alignment with Museum and department priorities.  

  • Helps communicate and implement revenue goals, customer service standards, and staffing needs for all Guest Services venues.

  • Identifies opportunities for process improvements, creating and executing solutions regularly.  

     
Minimum Qualifications/Requirements 

  • High school diploma or equivalent.

  • 2 years’ experience working in a customer service position.

  • 6 months’ experience supervising or overseeing the work of a team. 

  • Ability to work weekends and evening shifts as scheduled.

     
Ideal Candidate Will Be/Have 

  • A proactive approach to problem solving, skilled in resolving day-to-day operational challenges 

  • Experience supervising, training, and motivating a team

  • Excellent verbal and written communication to relay policies, answer questions, and guide both guests and staff  

  • Proven ability to handle guest inquiries, complaints, and feedback with professionalism and empathy 

Application Instructions

Please submit your resume by 6:00 p.m. MT on Friday, March 13th, 2026. Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.

DMNS Core Values

  • We love science.
  • We are curious, creative, and playful.
  • We cultivate relationships with each other, diverse communities, the environment, and for our future.
  • We think critically and act with empathy.

Perks of Working at DMNS


Click HERE (https://www.dmns.org/about/careers/benefits/) to learn more about the benefits package offered to DMNS staff.

Dayforce Wallet: Get your pay as soon as you earn it, at no cost to you. Request up to 50% of your net earnings without waiting for the standard pay day, through the Dayforce Wallet mobile app.


Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.

The Denver Museum of Nature & Science is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors, and we encourage applications from individuals of all backgrounds.


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