IT Technician I

IT/Technology Denver, Colorado

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Description

This role is dedicated to offering professional and efficient technical support for both staff and volunteers, ensuring seamless operation of technologies that face staff, visitors, and guests. Responsibilities encompass support for desktop and laptop computers, point-of-sale (POS) systems/kiosks, mobile devices, and related applications.  
  
This position has no supervisory responsibilities.

Job Class: Full Time
Hiring Range: $27-28/hour
Work Schedule: 40 hours/week
Direct Reports: 0

Essential Duties

  • Customer Hardware and Software Support
  • Utilizes ticket-tracking system to document all support incidents.
  • Perform timely and efficient diagnoses to resolve customer issues via phone, email or remote connectivity.  
  • Respond to hardware requests for maintenance, installation, upgrades, and service to ensure the ongoing reliability and security of our desktop/laptop computers, mobile devices, peripheral equipment, and software. 
  • Escalate issues to senior IT Technicians and/or Managers when appropriate.  
  • Document software and hardware processes needed for end user consumption. 
  • Participate in end user training of supported software, hardware and mobile devices.

Minimum Qualifications/Requirements

  • 2 years’ experience troubleshooting computer hardware and software problems required.
  • 2 years’ experience supporting Microsoft & Mac operating systems and applications required.
  • 2 years’ experience in customer service in IT related field is required.

Application Instructions

Please submit your resume by 6:00 p.m. MT on Tuesday, October 28th.  Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.

DMNS Core Values

  • We love science.
  • We are curious, creative, and playful.
  • We cultivate relationships with each other, diverse communities, the environment, and for our future.
  • We think critically and act with empathy.

Perks of Working at DMNS


Click HERE (https://www.dmns.org/about/careers/benefits//) to learn more about the benefits package offered to DMNS staff.

Dayforce Wallet: Get your pay as soon as you earn it, at no cost to you. Request up to 50% of your net earnings without waiting for the standard pay day, through the Dayforce Wallet mobile app.


Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.

The Denver Museum of Nature & Science is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors, and we encourage applications from individuals of all backgrounds.


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