Manager, Strategy & Operations
Description
Title: Manager, Strategy & Operations
Reports To: Sr. Manager - Strategy & Operations
Department: Revenue Operations
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Manager of Strategy and Operations will be a strategic leader responsible for supporting the growth and success of commercial departments by developing and implementing effective business strategies and ensuring operational excellence. This role requires a combination of deep business acumen, operational expertise, and experience leading cross-functional teams. The ideal candidate will have a proven track record of successfully driving business growth through strategic initiatives, improving operational efficiency, and leading organizational change.
What You'll Do:
- Develop and execute a comprehensive business strategy to drive growth and profitability.
- Own the overall operations of the department, including the development of operational plans and processes.
- Lead cross-functional teams to achieve shared goals and objectives.
- Analyze market trends and data to inform strategy and decision-making.
- Collaborate with the executive leadership team to align operations with company vision and goals.
- Identify and manage key performance indicators to measure the success of operations, strategies and ensure efficiency and effectiveness of our commercial team.
- Drive the opportunity & pipeline management standards, processes and reporting for the company.
- Manage productivity, quality, and customer-service standards and KPIs for our commercial teams.
- Drive continuous improvement initiatives to increase operational efficiency and effectiveness.
- Ensure data hygiene and own quarterly account transfers.
What You Need:
- Bachelor degree in Business Administration.
- 5+ years of experience in strategy and operations.
- Proven track record of developing and executing successful business strategies.
- Experience leading cross-functional teams and managing large-scale projects.
- Strong familiarity with Salesforce and PowerBI or other BI tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to think creatively and develop innovative solutions.
- Experience leading organizational change and managing through complex challenges.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.