Accounts Receivable Supervisor
Description
Title: Accounts Receivable Supervisor
Location: Cincinnati, OH
Department: Accounting & Finance
Reports to: Accounting Operations Manager
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
DMG is seeking an Account Receivable Supervisor. Responsible for managing and directing accounts receivable, credit and collections.
Responsibilities:
- Oversees the Company’s trade credit policies and procedures.
- Owns Key Performance Indicators (KPI’s) for the team and ensures consistent minimum performance expectations are maintained.
- Oversees and monitor the credit risk for the company with new and existing customers.
- Manages a team of 7-10 AR Staff. Develops, trains and maintains the AR staff to ensure individual and collective success.
- Own the Company’s Credit & Collections policy and ensure compliance on an ongoing basis.
- Manage write-off collections process to ensure team is reaching out to try to collect those that are possible.
- Ensure timely processing of cash receipts is completed by team.
- Help improve and resolve issues in automation of cash application.
Critical Success Factors:
- Ability to identify, design, implement and maintain process improvements.
- Ensuring the AR team is contacting customers daily, providing updates in our weekly reporting meetings for executive packet, and following the policy set forth.
- Ensuring team is collecting written off items and maintaining updates on that process and values received.
- Ensuring cash is applied same day received and updates are communicated to collections teams so that time is not spent collecting monies we already have received.
- Manage collections process to ensure write-offs and past due payments are minimized and documented appropriately.
Key Metrics:
- Weekly update from AR team is complete – all customers contacted, and updates clear.
- All cash is posted for the week within the week.
- All required reporting is created and updated accordingly for upper management.
- Matcher file uploaded weekly.
Competencies:
- Analytical/Process Improvement/Process Documentation
- Detail oriented
- High Verbal and Written Communication Skills
- Multitasker
- Organizational Skills
- Problem Solver
- Strong Work Ethic/Initiative
- Task Management
- Teamwork
- Time Management
- Team Management
Requirements & Preferences:
- At minimum, High School Diploma or GED
- 5+ years of experience in collections role
- 3+ years of experience in supervisor or management role
- Demonstrated experience always maintaining a calm and professional demeanor, exercising excellent judgment, and maintaining a positive perspective in all situations.
- Lives Divisions Values – Passionate, Accountable, Committed, Trustworthy - demonstrating the values of Divisions through words, actions, and by example, fosters and environment that reflects the values of the company.
- Able to meet any in-person requirements of the team or business needs.
- May require extended hours during peak workloads or special projects.
- Ability to sit at a desk for extended periods of time.
- Willingness to learn and help others.
- Willingness to adapt to changes, improvements, and efficiencies quickly.
- Extensive knowledge of how collections and credit function within a company.
Computer Skills/Software/Hardware Requirements:
- Advanced knowledge of Excel – including but not limited to the ability to work with formulas (creating), macros, and multiple tabs in workbooks.
- Working knowledge of Microsoft Office Applications (Outlook, Teams, Word, PowerPoint).
- Experience in NetSuite a plus.
- Understanding and experience using D&B service.
Divisions Maintenance Group is an equal opportunity employer.