IT Systems Engineer - FT - Days
IT Systems Engineer
Reviewed by Senior Human Resources Business Partner:
Director of Technology Operations
Approved by Director of Human Resources:
EMPLOYEE’S FULL NAME: ________________________
FLSA STATUS:☒ Exempt☐ Non-Exempt
Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
The IT Systems Engineer is responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Services department. This person will be responsible for the implementation and administration of the hospital’s system infrastructure to include physical and virtual servers, numerous primary and redundant enterprise SAN, NAS, and CAS storage devices, disaster recovery equipment, virtual desktops, desktop PC’s, and software applications. The IT Systems Engineer will report to the Director of Technology Operations and work in conjunction with other server specialists for all implementations, management of systems, and software. The position requires the ability to resolve a wide range of issues and problems inherent in the day-to-day operation of a complex information systems infrastructure. The position requires analytical, interpretive, and constructive thinking skills to find practical solutions and contribute to strategic planning. Must provide key monthly reports as to informing the adequacy of the infrastructure and complete work request documentation. This professional ensures that computer systems function efficiently and securely to support the organization's information technology needs.
POSITION EDUCATION/ QUALIFICATIONS:
- Bachelor degree in Computer Science or Information Systems, engineering or related field preferred
- Minimum of seven years supporting enterprise infrastructure
- Server infrastructure and Virtual server / desktop management VCP (DCV/DTM) preferred
- SAN, NAS, virtualized storage, and Fabric management
- Windows and Linux Operating systems (MCSE preferred)
- Exchange, Active directory, and backup Administration
- Cloud management (AWS, MS Azure, or Google Cloud)
- Excellent written and verbal communication skills
- Experience in leading large information systems projects
- Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practice
- Identifies information systems infrastructure requirements by analyzing architecture, applications, programming and operations involving networks, operating systems, file servers, storage and equipment.
- Designs, plans, documents, and implements various systems to include virtual/desktop PC’s, servers, infrastructure equipment, and software applications
- Responsible for the patch and break-fix management of servers hardware, software, storage, backups, email, active directory, group policies, printers, FTP, and other infrastructure related items
- Develops, maintains, and monitors procedures for all server and application backups
- Develops, monitors, plans, and coordinates the distribution of client/server software and service packs
- Manage technology server team and all infrastructure deliverables
- Makes recommendations for new equipment and services to purchase and works with various vendors for procurement
- Perform on-site and remote technical support
- Assist in the organization and inventory of all hardware and software resources
- Maintains excellent communication with the IT leadership on all tasks and projects
- Creates and maintains technical documentation
- Installing, configuring, and maintaining Windows 2012/2016/2019, Linux OS on physical and virtual hardware platforms
- Perform a wide range of system administration duties on database, application, and other servers including install, debug, maintain, upgrade, and general support
- Evaluate, test, and deploy all software and hardware upgrades to the infrastructure
- Pro-active monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s
- Perform regular and on-demand system backups and recoveries
- Design, implement, test, and maintain server level disaster recovery plans
- Collect and review system data for capacity and planning purposes
- Interface with vendors for procurement & maintenance of all IT infrastructures
- Manage & troubleshoot virtual switch networks, intranet & internet connectivity throughout the organization
- Work closely with the IS team to provide end-user support and issue resolution
- Maintain up-to-date knowledge of emerging server tools and technologies
- Research, evaluate, and recommend system technologies to support business requirements
- Rigorously create and maintain documentation for all processes and procedures
- Lead, train, and support the work of other staff engaged in similar functions
- Attend and actively participate in weekly meetings
- Coordinate with the rest of the IS team to meet the team objectives
- Provides 24/7 support of all infrastructure systems
- Participates on and after hours on call rotation schedule
- Performs other duties as assigned.
LINES OF REPSONSIBILITES:
- IT Systems Engineer→2. Director of Technology Operations→3. Chief Information Officer
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Compassion, Accountability, Respect, Excellence through Knowledge and Safety & Social Conscience.
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA):
A.Essential Duties:Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
Must be able to assist other employees with lifting more than 20 lbs.
Light/moderate carrying up to 20 lbs.
Pulling hand over hand
Reaching above shoulder
Dual simultaneous grasping
Depth Perceptions needed
Ability to see
Operating office equipment
Operating mechanical equipment
Ability to read and write
Ability to Count
Ability to hear verbal communication without aid
Operating Personal Vehicle
Ability to comprehend written/verbal communication
Other: Ability to deal with stress
B.Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C.Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal:Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical:Ability to perform arithmetic operations quickly and accurately. 2
Spatial:Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception:Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception:Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity:Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity:Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination:Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination:Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
Transfer/Hire Date Effective: ________________________.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. DHR leadership reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.