Description

Full-Time
DHR Health Clinics

POSITION SUMMARY:

This position ensures quality services by acting as a liaison between all potential clients including general public, physicians, physician office staff, and hospital staff.  The Practice Director will coordinate the staffing of front desk, medical assistants, and take care of the needs of physicians and providers. Practice Administrator will also oversee the plan, organize and direct the daily operations of the medical assistants through the Manager, Medical Assistant Lead and/or Coordinator. Practice Director will oversee and monitor the billing process of the outside billing company, and implement and enforce operating policies, procedures, and standards. The Practice Administrator will see that senior management policies, initiatives and reports are completed in a timely manner and follow up on effectiveness as they relate to their office.

POSITION EDUCATION/QUALIFICATIONS: 

• High school diploma or equivalent is required.
• Minimum five (5) years demonstrated leadership in a health care organization preferred. 
• Knowledge of regulatory requirements (state, federal and The Joint Commission, or other relevant area). 
• Must be able to be sensitive to cultural and bilingual issues.
• Organizational skills are required along with good written and verbal communication skills.
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of management including: nursing, administration, and physicians
• Medical office experience is required.

JOB KNOWLEDGE/EXPERIENCE­:

• Five (5) years experience in a healthcare setting as an Office Manager.
• Experience in a supervisory position is strongly preferred.
• Business office experience required, duties to include but not limited to: the oversight of clinical operations, billing, collections, denial and appeals operations.
• Ability to interact with providers on a personal and professional level
• Exercises a high degree of initiative, reasoning, good judgment, discretion, and decision- making to achieve organizational objectives.
• Ability to conduct medical practice assessments, evaluate data and recommend action plans.
• Capable of understanding the goals of the practice and works to obtain these goals.
• Requires working with frequent interruptions.
• Must project a professional image.
• Position requires travel, valid driver’s license and vehicle insurance are required

POSITION RESPONSIBILITIES:

• Supervises the activities performed in all work units within the practice including practice management, implementation of procedures, case management and processing, records management, billing and collections and reporting of statistics, and accounting functions.
• Supervises and coordinates the work of Management, medical assistants and other clinic staff, through the management staff in place including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline.
• Reviews and approves the clinical staff schedules to include physicians. Ensuring that updates for calendars are submitted for accounting comparisons to contracts.
• Prepares, reviews and analyzes financial studies and reports to trend and identify problem areas. Presents financial reports to MDs for understanding and signature
• Participates in hiring, interviewing and other HR processes such as analyzing the dept. for additional staffing needs, reprimands, unemployment hearings, and termination of employment
• Completes physician credentialing for hospitals and carriers as needed, also keep up with PECOS applications and other requirements as stated by CMS for Medicare and Medicaid.
• Ensures that physician DEA, DPS, licensure and other important documents are kept current.
• Works closely with the medical billing specialists and the billing area, and revenue cycle area to assure daily billing compliance and timely closing and submission of daily office and hospital charges.
• Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records.
• Ensures the fiscal, operational and personnel practices are in compliance with RMF, state and federal regulations
• Serves as a liaison between senior management and the physician with the implementation of policies and processes as set forth by the RMF Board
• Assures proper maintenance of all office equipment, schedules maintenance and upgrades of equipment and recommends purchase of new equipment
• Understands TJC regulations and ensures that the clinic is compliant
• Acts as a reference point for physician questions
• Develops and implements systems and processes to establish and maintain understanding and monitoring for all                     work units within the practice
• Coordinates with reception area staff for effective communication with all areas of the facility for good patient                                workflow
• Handles complaints from patients or medical staff with excellent customer service skills
• Update office policies and procedures to make sure that they are applicable in the current office situations
• Assists in the development and implementation of policies within the practice
• Responsible for annual analysis to help in budgeting process and forecasting of what will be needed regarding staffing and equipment for the following year
• Work with Renaissance Medical Foundation Administration to design and implement strategic plan to perpetuate and ensure practice growth.
• Familiar with all regulatory areas and agencies in order to answer employee and physician questions
• Other duties as assigned.

LINES OF RESPONSIBILITY:

Physicians… Chief Ambulatory Officer