Discharge Technician- FT- Days- Resource Management
The Discharge Technician provides assistance to Case Managers and Social Workers to facilitate the process of care and transition planning process. The Discharge Technician participates in the gathering of information directly from the patient and transfer of information to outside vendors as well as providing clerical support relative to discharge planning documentation and communications. The incumbent collaborates with Case Managers, Social Workers and nursing staff to identify expected discharges and transfers and may be called upon to transmit required information for a QIO appeal. The Case Worker will also assist the Director and other Case Management staff with tasks necessary to meet department goals and objectives.
- High school diploma or equivalent required.
- Associates Degree in medical field or human services preferred with three to four years hospital or medical office experience.
- Bilingual – English/Spanish.
- Excellent verbal and written communication skills
- Word processing skills
- Ability to prioritize work and manage multiple projects simultaneously
- Good attention to detail and accuracy
- Analytical decision making and judgment
- Ability to maintain confidentiality in matters relating to patient/family
- Working knowledge of medical terminology is mandatory.
- Experience related to discharge planning, case management or post-acute services intake is preferred.
- Ability to work weekends is needed.
- Ability to work independently with minimal supervision and to be goal oriented and accountable.
- Ability to work in a complex, fast paced setting, to demonstrate exquisite oral communication and negotiation skills and strong interpersonal skills.
- Ability to demonstrate excellent interpersonal skills, courtesy, respect and a helpful positive attitude in face-to-face and telephone interactions with patients, families, visitors, physicians, community agencies, employees and the community at large.
- Ability to maintain confidentiality at all times in keeping with hospital policy.
- Experience with office machines (i.e. copier, fax, telephone), computer terminal/personal computer, software (i.e. word processing, spreadsheets, etc.)
- Knowledge of State, Federal, and JCAHO regulations.
- Completes home / life style support data collection within 24 hours of receipt of a referral from Case Manager or Social Worker.
- Under the direction of the Case Manager or Social Worker, assists patients and family with completion and return of “choice letter”.
- Participates in discharge planning activities (e.g. executing referrals and coordinating with Admission Coordinators of post-discharge facilities, community based and home care resources, Hospice, and DME providers) as needed to ensure a timely patient discharge and appropriate linkage with post-discharge care providers.
- Supports clerical needs (copying, faxing, and collating information) of transition planning as required.
- Assist with making arrangements for transportation of patients as necessary.
- Applies knowledge and utilizes appropriate resources to address the influence of age and human development, culture and cognitive status across the life span. Uses appropriate skills in working with the geriatric population, such as speaking distinctly and slowly, providing time for decision making, verbalizing and moving, addressing patient as preferred, involving family or caregiver and considering barriers and limitations when planning for discharge.
- Provides timely delivery, documentation and tracking of Medicare "Important Message" notices to Medicare patient or representative ready to discharge out of the hospital.
- Maintains all memorandums of transfer files and assures completion of memorandum of transfer.
- Collects copies and transmits pertinent clinical and patient demographic information required to complete arrangements for transition and post-discharge care and/or placement, as directed.
- In collaboration with Social Worker, maintains an accurate and diverse list of facilities and other community based and home care resources, Hospice and DME providers, contact information for the same and a library of marketing materials from such provider that can be shared with staff, patients and families as necessary.
- Maintains accurate / up to date Patient “choice letter”.
- Provides data entry and report generation as directed.
- Performs other functions as directed.
- Participates in Process Improvement initiatives.
- Supports Case Management team and process development.
- Performs other duties as assigned by Director/Manager.
- Change Management: Acts as a catalyst for change in the organization; responds to change with flexibility and adaptability to overcome organizational resistance and inertia; demonstrates the ability to focus and energize associates to work together for change; gains maximum support form others for new initiatives.
- Shaping the Organization: Devises systems and processes which improve the overall functioning of the organization; ensures that the organization’s systems, processes and people are integrated to achieve the mission in the most efficient and effective manner.
- Managing Process: Translates strategies into action steps; clearly assigns responsibility for decisions and tasks; sets clear objectives; monitors progress and achieves results.
- Achieving Results: Demonstrates the confidence, drive and ability to face and overcome challenges and obstacles to achieve organizational goals.
- Enhancing Clinical Outcomes: Works to improve the healthcare process in general and devises and implements strategies specifically directed at improving clinical outcomes.
- Utilizes evidences-based tools to analyze and identify trends/patterns of performance through variance reporting to improve quality, satisfaction, and decrease cost variation.
- Core Values: Demonstrates adherence to the CORE values of Doctors Hospital at Renaissance.
- Performs other duties as directed.
LINES OF RESPONSIBILITY:Case Manager, Social Worker, Director of Resource Management